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<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";
color:#222222'>Anyone know if there is further information around customizing
CAD? Specifically, around chat I would like to always make chats "High
Priority" so inbound chat info would "pop" the chat window.
Around phone books, is there any way to import contacts into the phone book?
Around the "Agent Reports", can you add categories to the
"Skills Stats Report"?<br>
<br>
Thanks!</span><o:p></o:p></p>
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