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<title>Reset 7940 back to factory default</title>
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<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Well, Im either doing something wrong or
these phones are different than expected. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The * 6 Settings does reset the
phone. I hold the # key down until each of the headset, mute, and speaker
lights flash. I enter the 1234…….code and nothing. I
have not yet seen the “Reset Key Seq detected” message.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I was able to go to settings, (9) unlock
config, password “cisco”, and then I can go to Network
configuration and then erase configuration, but I still get no where. I
plug the cleared phone (which still say SIP in the top right corner) into my
network and it says phone unprovisioned. Since the “SIP
Configuration” option is still under settings, I assume it still thinks
its SIP somewhere. Maybe this will go away once it pulls the correct SCCP
image, but I still don’t know how to make it do that. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p><b><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy;font-weight:bold'>Micah Bennett</span></font></b><font
color=navy><span style='color:navy'> <br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>Telecommunications Admin</span></font><font
color=navy><span style='color:navy'> <br>
</span></font><b><font size=2 color=maroon face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:maroon;font-weight:bold'>Active Outdoors</span></font></b><font
color=navy><span style='color:navy'> <br>
<br>
</span></font><o:p></o:p></p>
</div>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Matt Slaga (<st1:country-region
w:st="on"><st1:place w:st="on">US</st1:place></st1:country-region>)
[mailto:Matt.Slaga@us.didata.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, March 13, 2009 12:48
PM<br>
<b><span style='font-weight:bold'>To:</span></b> Kin Wai; David Iverson; Micah
Bennett; cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] Reset
7940 back to factory default</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>7940s and 7960s are
the old fashioned ‘Settings’ – 3 – 33 – select
‘yes’. It may not be item 33 in sip load, but it was
menu based.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Kin Wai<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, March 13, 2009 1:45
PM<br>
<b><span style='font-weight:bold'>To:</span></b> 'David Iverson'; 'Micah
Bennett'; cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Reset
7940 back to factory default<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>For SIP use this : <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><a href="http://voipwg.netacad.sk/node/81">Reset (power-cycle) your
phone (you can do it by pressing " * + 6 + Settings " at the same
time</a>), and hold the pound ( # ) key. The phone's display will show you a
text "Reset key sequence detected" and the Headset, Mute and Speaker
leds will blink in cycle. Now just press the following keys: " 1 2 3 4 5 6
7 8 9 * 0 # ". Now the phone will ask you if you want to save your network
configuration. If you have a DHCP enabled network then you can safely press the
key "2 - No". And that's all. You phone will boot up with its factory
defaults configuration.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Those provided below are for SCCP firmware.</span></font><font size=2
color="#1f497d" face=Calibri><span style='font-size:11.0pt;font-family:Calibri;
color:#1F497D'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>David Iverson<br>
<b><span style='font-weight:bold'>Sent:</span></b> Saturday, March 14, 2009
1:08 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Micah Bennett;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Reset
7940 back to factory default<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<h3><a name=pass><b><font size=4 face="Times New Roman"><span style='font-size:
13.5pt'>Reset the 7940 and 7960 IP Phones to the Factory Default</span></font></b></a>
<o:p></o:p></h3>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>In order
to perform a factory reset of a phone if the password is set, complete these
steps:<o:p></o:p></span></font></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><span
style='mso-list:Ignore'>1.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]>Unplug
the power cable from the phone, and then plug in the cable again.<o:p></o:p></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>The phone begins its power up cycle.<o:p></o:p></span></font></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><span
style='mso-list:Ignore'>2.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]>Immediately
press and hold # and while the Headset, Mute, and Speaker buttons begin to
flash in sequence, release #. <o:p></o:p></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>The Headset, Mute, and Speaker buttons flash in
sequence in order to indicate that the phone waits for you to enter the key
sequence for the reset. <o:p></o:p></span></font></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><span
style='mso-list:Ignore'>3.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]>Press
<b><span style='font-weight:bold'>123456789*0#</span></b> within 60 seconds
after the Headset, Mute, and Speaker buttons begin to flash.<o:p></o:p></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>If you repeat a key within the sequence, for example,
if you press 1223456789*0#, the sequence is still accepted and the phone
resets. <o:p></o:p></span></font></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>If you do not complete this key sequence or do not
press any keys, after 60 seconds, the Headset, Mute, and Speaker buttons no
longer flash, and the phone continues with its normal startup process. The
phone does not reset. <o:p></o:p></span></font></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>If you enter an invalid key sequence, the buttons no
longer flash, and the phone continues with its normal startup process. The
phone does not reset. <o:p></o:p></span></font></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>If you enter this key sequence correctly, the phone
displays this prompt: <o:p></o:p></span></font></p>
<p style='margin-left:.5in'><i><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-style:italic'>Keep network cfg? <b><span
style='font-weight:bold'>1</span></b> = yes <b><span style='font-weight:bold'>2</span></b>
= no </span></font></i><o:p></o:p></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><span
style='mso-list:Ignore'>4.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]>In
order to maintain the current network configuration settings for the phone when
the phone resets, press <b><span style='font-weight:bold'>1</span></b>. In
order to reset the network configuration settings when the phone resets, press<b><span
style='font-weight:bold'> 2</span></b>.<o:p></o:p></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>If you press another key or do not respond to this
prompt within 60 seconds, the phone continues with its normal startup process
and does not reset. Otherwise, the phone goes through the factory reset
process.<o:p></o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><a
href="http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml#pass">http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml#pass</a></span></font><o:p></o:p></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<blockquote style='border:none;border-left:solid black 1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>----- Original Message ----- <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='background:#E4E4E4'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>From:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:mbennett@als-xtn.com" title="mbennett@als-xtn.com">Micah Bennett</a>
<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>To:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:cisco-voip@puck.nether.net" title="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Sent:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> Friday, March 13,
2009 11:53 AM<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Subject:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> [cisco-voip] Reset
7940 back to factory default<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
have a bunch of 7940s that are provisioned for SIP. They use to be connected
to and Aspect call center. </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
need to get these back to default mode so I can plug them into my call manager
4.2(3).</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
was able to find some information related to the issue but it does not seem to
get me all the way.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
go to settings and unlock the config with pword</span></font> <font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>“cisco”.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
can then go and clear the configuration. </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>When
I try to connect it after this, it just displays</span></font> <font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>“notprovisioned”.
</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
don’t think I have totally gotten rid of the SIP</span></font> <font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>settings.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Any
help would be great. I have 50 to clear out and reuse.</span></font><o:p></o:p></p>
<p><a name=""><b><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy;font-weight:bold'>Micah Bennett</span></font></b></a><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Telecommunications Admin</span></font><o:p></o:p></p>
<p><b><font size=2 color=maroon face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:maroon;font-weight:bold'>Active Outdoors</span></font></b><o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>_______________________________________________<br>
cisco-voip mailing list<br>
cisco-voip@puck.nether.net<br>
https://puck.nether.net/mailman/listinfo/cisco-voip<o:p></o:p></span></font></p>
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