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<title>Reset 7940 back to factory default</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks, this is the same information that
I found online and it does not work. I can hold the # key down forever and I
get nothing. When I try to enter the 123456789*0# I get no response.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'>Micah
Bennett</span></font></b><font color=navy><span style='color:navy'> <br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>Telecommunications Admin</span></font><font
color=navy><span style='color:navy'> <br>
</span></font><b><font size=2 color=maroon face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:maroon;font-weight:bold'>Active Outdoors</span></font></b><font
color=navy><span style='color:navy'> <br>
<br>
</span></font><o:p></o:p></p>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> David Iverson
[mailto:cosmicmessenger@comcast.net] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, March 13, 2009 12:08
PM<br>
<b><span style='font-weight:bold'>To:</span></b> Micah Bennett;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Reset
7940 back to factory default</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<h3><a name=pass><b><font size=4 face="Times New Roman"><span style='font-size:
13.5pt'>Reset the 7940 and 7960 IP Phones to the Factory Default</span></font></b></a>
<o:p></o:p></h3>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>In order
to perform a factory reset of a phone if the password is set, complete these
steps:<o:p></o:p></span></font></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><span
style='mso-list:Ignore'>1.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]>Unplug
the power cable from the phone, and then plug in the cable again.<o:p></o:p></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>The phone begins its power up cycle.<o:p></o:p></span></font></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><span
style='mso-list:Ignore'>2.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]>Immediately
press and hold # and while the Headset, Mute, and Speaker buttons begin to
flash in sequence, release #. <o:p></o:p></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>The Headset, Mute, and Speaker buttons flash in
sequence in order to indicate that the phone waits for you to enter the key
sequence for the reset. <o:p></o:p></span></font></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><span
style='mso-list:Ignore'>3.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]>Press
<b><span style='font-weight:bold'>123456789*0#</span></b> within 60 seconds
after the Headset, Mute, and Speaker buttons begin to flash.<o:p></o:p></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>If you repeat a key within the sequence, for example,
if you press 1223456789*0#, the sequence is still accepted and the phone
resets. <o:p></o:p></span></font></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>If you do not complete this key sequence or do not
press any keys, after 60 seconds, the Headset, Mute, and Speaker buttons no
longer flash, and the phone continues with its normal startup process. The
phone does not reset. <o:p></o:p></span></font></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>If you enter an invalid key sequence, the buttons no
longer flash, and the phone continues with its normal startup process. The
phone does not reset. <o:p></o:p></span></font></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>If you enter this key sequence correctly, the phone
displays this prompt: <o:p></o:p></span></font></p>
<p style='margin-left:.5in'><i><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-style:italic'>Keep network cfg? <b><span
style='font-weight:bold'>1</span></b> = yes <b><span style='font-weight:bold'>2</span></b>
= no </span></font></i><o:p></o:p></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><span
style='mso-list:Ignore'>4.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]>In
order to maintain the current network configuration settings for the phone when
the phone resets, press <b><span style='font-weight:bold'>1</span></b>. In
order to reset the network configuration settings when the phone resets, press<b><span
style='font-weight:bold'> 2</span></b>.<o:p></o:p></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>If you press another key or do not respond to this
prompt within 60 seconds, the phone continues with its normal startup process
and does not reset. Otherwise, the phone goes through the factory reset
process.<o:p></o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><a
href="http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml#pass">http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml#pass</a></span></font><o:p></o:p></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<blockquote style='border:none;border-left:solid black 1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>----- Original Message ----- <o:p></o:p></span></font></p>
</div>
<div style='font-color:black'>
<p class=MsoNormal style='background:#E4E4E4'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>From:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:mbennett@als-xtn.com" title="mbennett@als-xtn.com">Micah Bennett</a>
<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>To:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:cisco-voip@puck.nether.net" title="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Sent:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> Friday, March 13,
2009 11:53 AM<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Subject:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> [cisco-voip] Reset
7940 back to factory default<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><!-- Converted from text/rtf format -->I
have a bunch of 7940s that are provisioned for SIP. They use to be
connected to and Aspect call center. </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
need to get these back to default mode so I can plug them into my call manager
4.2(3).</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
was able to find some information related to the issue but it does not seem to
get me all the way.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
go to settings and unlock the config with pword</span></font> <font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>“cisco”.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
can then go and clear the configuration. </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>When
I try to connect it after this, it just displays</span></font> <font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>“notprovisioned”.
</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
don’t think I have totally gotten rid of the SIP</span></font> <font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>settings.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Any
help would be great. I have 50 to clear out and reuse.</span></font><o:p></o:p></p>
<p><a name=""><b><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy;font-weight:bold'>Micah Bennett</span></font></b></a><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Telecommunications Admin</span></font><o:p></o:p></p>
<p><b><font size=2 color=maroon face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:maroon;font-weight:bold'>Active Outdoors</span></font></b><o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>_______________________________________________<br>
cisco-voip mailing list<br>
cisco-voip@puck.nether.net<br>
https://puck.nether.net/mailman/listinfo/cisco-voip<o:p></o:p></span></font></p>
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