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<title>Reset 7940 back to factory default</title>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>For SIP use this : <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><a href="http://voipwg.netacad.sk/node/81">Reset
(power-cycle) your phone (you can do it by pressing " * + 6 + Settings
" at the same time</a>), and hold the pound ( # ) key. The phone's display
will show you a text "Reset key sequence detected" and the Headset,
Mute and Speaker leds will blink in cycle. Now just press the following keys:
" 1 2 3 4 5 6 7 8 9 * 0 # ". Now the phone will ask you if you want
to save your network configuration. If you have a DHCP enabled network then you
can safely press the key "2 - No". And that's all. You phone will
boot up with its factory defaults configuration.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Those provided below are for SCCP firmware.<span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>David Iverson<br>
<b>Sent:</b> Saturday, March 14, 2009 1:08 AM<br>
<b>To:</b> Micah Bennett; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Reset 7940 back to factory default<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<h3><a name=pass>Reset the 7940 and 7960 IP Phones to the Factory Default</a> <o:p></o:p></h3>
<p>In order to perform a factory reset of a phone if the password is set,
complete these steps:<o:p></o:p></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Unplug the power cable from the phone, and then plug in
the cable again.<o:p></o:p></p>
<p style='margin-left:.5in'>The phone begins its power up cycle.<o:p></o:p></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Immediately press and hold # and while the Headset,
Mute, and Speaker buttons begin to flash in sequence, release #. <o:p></o:p></p>
<p style='margin-left:.5in'>The Headset, Mute, and Speaker buttons flash in
sequence in order to indicate that the phone waits for you to enter the key
sequence for the reset. <o:p></o:p></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Press <b>123456789*0#</b> within 60 seconds after the
Headset, Mute, and Speaker buttons begin to flash.<o:p></o:p></p>
<p style='margin-left:.5in'>If you repeat a key within the sequence, for
example, if you press 1223456789*0#, the sequence is still accepted and the
phone resets. <o:p></o:p></p>
<p style='margin-left:.5in'>If you do not complete this key sequence or do not
press any keys, after 60 seconds, the Headset, Mute, and Speaker buttons no
longer flash, and the phone continues with its normal startup process. The
phone does not reset. <o:p></o:p></p>
<p style='margin-left:.5in'>If you enter an invalid key sequence, the buttons
no longer flash, and the phone continues with its normal startup process. The
phone does not reset. <o:p></o:p></p>
<p style='margin-left:.5in'>If you enter this key sequence correctly, the phone
displays this prompt: <o:p></o:p></p>
<p style='margin-left:.5in'><i>Keep network cfg? <b>1</b> = yes <b>2</b> = no </i><o:p></o:p></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>In order to maintain the current network configuration
settings for the phone when the phone resets, press <b>1</b>. In order to reset
the network configuration settings when the phone resets, press<b> 2</b>.<o:p></o:p></p>
<p style='margin-left:.5in'>If you press another key or do not respond to this
prompt within 60 seconds, the phone continues with its normal startup process and
does not reset. Otherwise, the phone goes through the factory reset process.<o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a
href="http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml#pass">http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml#pass</a></span><o:p></o:p></p>
<p> <o:p></o:p></p>
<blockquote style='border:none;border-left:solid black 1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>-----
Original Message ----- <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:#E4E4E4'><b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'> <a href="mailto:mbennett@als-xtn.com"
title="mbennett@als-xtn.com">Micah Bennett</a> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>To:</span></b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <a
href="mailto:cisco-voip@puck.nether.net" title="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Sent:</span></b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'> Friday, March 13,
2009 11:53 AM<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Subject:</span></b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'> [cisco-voip] Reset
7940 back to factory default<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I have a
bunch of 7940s that are provisioned for SIP. They use to be connected to
and Aspect call center. </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I need to
get these back to default mode so I can plug them into my call manager 4.2(3).</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I was able
to find some information related to the issue but it does not seem to get me
all the way.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I go to
settings and unlock the config with pword</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>“cisco”.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I can then
go and clear the configuration. </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>When I try
to connect it after this, it just displays</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>“notprovisioned”. </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I don’t
think I have totally gotten rid of the SIP</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>settings.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Any help
would be great. I have 50 to clear out and reuse.</span><o:p></o:p></p>
<p><a name=""><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Micah Bennett</span></b></a><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Telecommunications
Admin</span><o:p></o:p></p>
<p><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:maroon'>Active Outdoors</span></b><o:p></o:p></p>
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<p class=MsoNormal>_______________________________________________<br>
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cisco-voip@puck.nether.net<br>
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