<div>Sandy:</div>
<div>You can set up the script to look to see what action to take if the number of logged in / available agents meet certain criteria ( such as more / less than a certain number). You can set the action to take if this is true or if this is false ( such as go to goodby, loop, play another prompt, etc )</div>
<div> </div>
<div>With out seeing your script it would be difficult to diagnose the exact issue. </div>
<div> </div>
<div>Larry Hadrava<br>CCIE #12203 CCNP CCNA<br>Sr. Support Engineer – IPexpert, Inc.<br>URL: <a href="http://www.IPexpert.com">http://www.IPexpert.com</a><br><br><br></div>
<div class="gmail_quote">On Fri, Mar 20, 2009 at 11:49 AM, Sandy Lee <span dir="ltr"><<a href="mailto:Sandy.Lee@sit.ulaval.ca">Sandy.Lee@sit.ulaval.ca</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div lang="EN-US" vlink="purple" link="blue">
<div>
<p>Hi,</p>
<p> </p>
<p>I have IPCC Express 4.0(5), CUCM 4.1(3) and CAD agents.</p>
<p> </p>
<p>I have agents in “Not Ready” state and a call comes in, gets queued in the CSQ and then it gets dropped after being queued long enough for the caller to hear the prompts in queue. Is there a timer or a parameter that sets the call to get drop/disconnected if no agent is available for a period of time ? Aren’t the calls supposed to stay in queue until an agent becomes ready ? </p>
<p> </p>
<p>The call then appears as an aborted call in Historical Reports.</p>
<p> </p>
<p><span lang="FR-CA">Thanks,</span></p>
<p><span lang="FR-CA">Sandy.</span></p>
<p> </p></div></div><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br></blockquote></div><br>