Hello Curtis,<div>��Do you have message Store Clustering? I know the initial release of Unity 7 did not support Exchange 2007 clustering (even though it was supported on Unity 5), however it looks like that has been resolved, however if you are using exchange clustering, �have a look at�<a href="http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/requirements/7xcusysreq.html#wp472839">http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/requirements/7xcusysreq.html#wp472839</a> � Specifically:</div>
<div><br></div><blockquote class="webkit-indent-blockquote" style="margin: 0 0 0 40px; border: none; padding: 0px;"><span class="Apple-style-span" style="font-style: italic;">To home Exchange mailboxes for Cisco�Unity
subscribers in an Exchange 2007 cluster, you must install Cisco�Unity
7.0 Engineering Special�17 or later on the Cisco�Unity server.
Engineering specials are available at </span><span style="font-weight: normal;" class="cXRef_Color"><a href="http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240"><span class="Apple-style-span" style="font-style: italic;">http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240</span></a></span><span class="Apple-style-span" style="font-style: italic;">.
(From the Downloads page, expand Unified Communications
Applications�> Voice Mail and Unified Messaging�> Cisco�Unity,
and click Cisco�Unity Version 7.0�> Unity System Software.)�</span><br></blockquote><div><br>--�<br>Denis Pointer, A. Sc. T.<br>Customer Systems Analyst (Senior Design)<br><br>CCVP, CCNA, CCDA<br>Cisco Unified Contact Center Specialist<br>
Cisco IP Telephony Design Specialist<br>Cisco Unity Design Specialist<br>Cisco Unity Support Specialist<br>Cisco IP Communications Express Specialist<div><br></div><div><br><div class="gmail_quote">On Tue, Mar 24, 2009 at 9:18 AM, Pat Hayes <span dir="ltr"><<a href="mailto:pat-cv@wcyv.com">pat-cv@wcyv.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">I assume you mean upgrade from 5.0(1)? There is no 6. In any case, was<br>
Exchange upgraded as well? Is Exchange across a WAN or behind a<br>
firewall (relative to Unity)? Either of these will cause problems for<br>
Unity.<br>
<br>
You should figure out where the messages are queuing up. Are they in<br>
the UnityMTA folder on Unity? Maybe the drafts folder for the<br>
Unity_<servername> mailbox (that's where external messages are sourced<br>
from)? What does exchange message tracking show? How about the event<br>
log on Unity?<br>
<br>
On Mon, Mar 23, 2009 at 3:12 PM, Curtis, Adam <<a href="mailto:ACurtis@pizzagalli.com">ACurtis@pizzagalli.com</a>> wrote:<br>
> We recently upgraded Unity from 6 to 7.0(2) and are now running into an<br>
> issue where any voicemails received from an outside number are being queued<br>
> and are not being delivered to the recipients mailbox until after we restart<br>
> the Unity server. Our Exchange server is Exchange 2007 and we didn�t have<br>
> any issues until we upgraded two weeks ago. Has anyone else run into this<br>
> problem? I have a TAC case opened but I figured I would see if any of you<br>
> had seen this in the downtime.<br>
><br>
><br>
><br>
> Thanks again,<br>
><br>
><br>
><br>
> Adam Curtis<br>
><br>
> Pizzagalli Construction Company<br>
><br>
> IT Support Technician<br>
><br>
> (802) 651-1319<br>
><br>
><br>
><br>
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