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<p class=MsoNormal>I am running IPCC (CRS) 5.0<o:p></o:p></p>
<p class=MsoNormal>I have 8 different ‘queue’s’ setup with
approximately 15 agents max logged into those queues...<o:p></o:p></p>
<p class=MsoNormal>The hardware is a HP server with 3.25 GB of RAM and a 2.33
Ghz processor.<o:p></o:p></p>
<p class=MsoNormal>Windows Server 2003<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Users are reporting that they are getting a lot of times
when their agent phones are in a ‘requesting’ mode instead of a ‘ready’
state. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Can anyone tell me what this is and is there a resolution?<o:p></o:p></p>
<p class=MsoNormal>Thanks<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal align=center style='text-align:center'><span lang=EN-US
style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D'>Terry Oakley<o:p></o:p></span></p>
<p class=MsoNormal align=center style='text-align:center'><span lang=EN-US
style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D'>Telecommunication
Coordinator,<o:p></o:p></span></p>
<p class=MsoNormal align=center style='text-align:center'><span lang=EN-US
style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D'>Information
Technology Services<o:p></o:p></span></p>
<p class=MsoNormal align=center style='text-align:center'><span lang=EN-US
style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D'>100
College Blvd, Red Deer, AB T4N 5H5<o:p></o:p></span></p>
<p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-US
style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#66CC00'><a
href="http://www.rdc.ab.ca/"><span style='color:green'>Red Deer College</span></a></span></b><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal align=center style='text-align:center'><span lang=EN-US
style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#49166D'>Tel
(403) 342-3521<o:p></o:p></span></p>
<p class=MsoNormal align=center style='text-align:center'><span lang=EN-US
style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#49166D'><a
href="mailto:Terry.Oakley@rdc.ab.ca"><span style='color:blue'>Terry.Oakley@rdc.ab.ca</span></a></span><span
lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-US
style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#66CC00'>When
you get here you understand</span></b><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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