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<font size="-1"><font face="Verdana">Hi guys,<br>
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How do I get data for outbound calls from the CRS database? Which table
can give me this stats in numbers?The ContactCallDetail and
RTSCQsSummary tables don't provide this data.
<br>
<br>
Also,how do I display logged on and available agent names on the
wallboard? The Resource table doesn't indicate which agent is available
and the RtCSQsSummary also only provides the number of agents.
<br>
<br>
<b>How do I get the CRS real-time SLA from the cra_dba to display on
the wallboard?
</b><br>
<br>
Any help will be appreciate</small>
<br>
<div class="moz-signature">-- <br>
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<small><font face="Verdana">Sleen</font></small><br>
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<div class="moz-signature"><span
style="font-size: 18pt; font-family: Webdings; color: green;">P </span><span
style="font-size: 7.5pt; font-family: "Verdana","sans-serif"; color: green;">please
consider the environment before printing this e-mail</span><br>
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