<div>Jim:</div>
<div>So this is one agent out of many in the same call center pointing to the same UCCx box? </div>
<div>Assuming that the PC OS and patches are all the same as the boxes that are not having the issue? </div>
<div>What about other apps on that box - anything notable on this agents PC as compared to the other agents? </div>
<div><br clear="all">Larry Hadrava<br>CCIE #12203 CCNP CCNA<br>Sr. Support Engineer – IPexpert, Inc.<br>URL: <a href="http://www.IPexpert.com">http://www.IPexpert.com</a><br><br><br></div>
<div class="gmail_quote">On Thu, Apr 2, 2009 at 4:20 PM, Jim Reed <span dir="ltr"><IMCEAEX-_O=SWIFT+20NEWS_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=<a href="mailto:JREED@swiftcom.com">JREED@swiftcom.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Wondering if anyone else has seen this behavior. Have an agent that<br>launches CAD on her PC and logs in with no problem. However, when she<br>
clicks on the Agent Report icon, it initially displays on her desktop but<br>then anywhere from forty (40) seconds to a minute later -- and I've timed it<br>several times -- the Agent Report window closes. It doesn't minimize, it<br>
closes altogether. None of the other agents are having this issue. We have<br>removed and reinstalled CAD several times but still the same issue with this<br>agent.<br><br>Thanks in advance for any thoughts/insights you may have on this.<br>
--<br>Jim Reed<br>Swift Communications, Inc.<br>970-683-5646 (Direct)<br>775-772-7666 (Cell)<br><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></blockquote></div><br>