If Unity shows MWI light on, what does the phone webpage says? What version of CUCM and Unity do you have?<br><br><div class="gmail_quote">On Tue, Apr 7, 2009 at 12:18 PM, Steven Sarte <span dir="ltr"><<a href="mailto:steven.sarte@gmail.com">steven.sarte@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">This was the error which is now fixed because of ACL's were blocking<br>
access to the domain controller.<br>
<br>
Event Type: Warning<br>
Event Source: CiscoUnity_DSAD<br>
Event Category: Warning<br>
Event ID: 1017<br>
Date: 4/6/2009<br>
Time: 1:17:52 PM<br>
User: N/A<br>
Computer: UNITY01P<br>
Description:<br>
The Cisco Unity service that monitors Active Directory (AvDSAD) is<br>
skipping a synchronization cycle because it failed to connect to<br>
domain controller <a href="http://XXXXXXXSDC1.york-claims.com" target="_blank">XXXXXXXSDC1.york-claims.com</a>. Ensure that the server<br>
is accessible and is configured as a domain controller, and that no<br>
DNS issues exist. The service has failed to connect to this domain<br>
controller for 14 consecutive synchronization cycle(s). After 15<br>
consecutive failed connection(s), The Cisco Unity service that<br>
monitors Active Directory (AvDSAD) will attempt to connect to a<br>
different domain controller.<br>
<br>
Diagnostic Info:<br>
<br>
Domain Controller: <a href="http://XXXXXXXDC1.york-claims.com" target="_blank">XXXXXXXDC1.york-claims.com</a><br>
Binding String: LDAP://<a href="http://XXXXXXXXDC1.XXXXXXXXX.com:389/ROOTDSE" target="_blank">XXXXXXXXDC1.XXXXXXXXX.com:389/ROOTDSE</a><br>
Error Code: ERROR_DS_UNAVAILABLE<br>
Description: The directory service is unavailable.<br>
<br>
I do have traces from CM and I see that Unity does contact callmanager<br>
to set the MWI.<br>
<br>
Thanks,<br>
<font color="#888888">Steven<br>
</font><div><div></div><div class="h5"><br>
On Tue, Apr 7, 2009 at 12:05 PM, Pat Hayes <<a href="mailto:pat-cv@wcyv.com">pat-cv@wcyv.com</a>> wrote:<br>
> What did you find in the application event log? Hit the manual<br>
> refresh, wait a minute or two, and see what warnings or errors were<br>
> generated.<br>
><br>
> On Tue, Apr 7, 2009 at 11:04 AM, Steven Sarte <<a href="mailto:steven.sarte@gmail.com">steven.sarte@gmail.com</a>> wrote:<br>
>> We did have this issue with the Unity box not able to communicate to<br>
>> the Active Directory because of ACL's which our security group<br>
>> implemented but we took care of that.<br>
>><br>
>> I deleted a user from Unity and recreated the account still didn't work.<br>
>><br>
>> Thanks,<br>
>> Steven<br>
>><br>
>> On Tue, Apr 7, 2009 at 10:12 AM, Pat Hayes <<a href="mailto:pat-cv@wcyv.com">pat-cv@wcyv.com</a>> wrote:<br>
>>> Always a good idea to start in the application log and look for<br>
>>> warnings or errors. There are a few possible causes for this condition<br>
>>> and most/all of them throw a vaguely useful event.<br>
>>><br>
>>> On Tue, Apr 7, 2009 at 9:44 AM, Steven Sarte <<a href="mailto:steven.sarte@gmail.com">steven.sarte@gmail.com</a>> wrote:<br>
>>>> I have an update on this, Indicator Lamps states ON in Unity but no<br>
>>>> light on the phone.<br>
>>>><br>
>>>> Thanks,<br>
>>>> Steven Sarte<br>
>>>><br>
>>>> On Tue, Apr 7, 2009 at 9:38 AM, Steven Sarte <<a href="mailto:steven.sarte@gmail.com">steven.sarte@gmail.com</a>> wrote:<br>
>>>>> I'm having this situation for a new site we just brought up the MWI<br>
>>>>> lights aren't working. In Unity it just states MWI Request is pending<br>
>>>>> ON. Tripled checked CSS, not the issue.<br>
>>>>><br>
>>>>> Thanks,<br>
>>>>> Steven Sarte<br>
>>>>><br>
>>>> _______________________________________________<br>
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>>>><br>
>>><br>
>><br>
><br>
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