Many thanks Ryan.<br><br><br><div class="gmail_quote">On Wed, Apr 8, 2009 at 11:32 PM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
There is no Jtapi anything on the desktop client, only the user credentials you set in the AC area of CCMAdmin.<br><font color="#888888">
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-Ryan</font><div><div></div><div class="h5"><br>
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On Apr 7, 2009, at 9:58 PM, FrogOnDSCP46EF wrote:<br>
<br>
So on AC - do we need to put JTAPI user details in AC desktop?<br>
I though that when we install AC desktop, default Jtapi user/pass : ac/1234 gets installed automatically.<br>
then a second password is required for loggin in (created in AC area of CCM) from console.<br>
<br>
On Wed, Apr 8, 2009 at 1:10 AM, Ryan Ratliff <<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>> wrote:<br>
Inline...<br>
<br>
Basically you are confusing the two user types. One is for AC clients connecting to the ACServer service. The application user is used by the ACServer process to connect to CTI. The two are not related in any way, shape, or form.<br>
<br>
-Ryan<br>
<br>
On Apr 7, 2009, at 10:51 AM, FrogOnDSCP46EF wrote:<br>
<br>
Thanks Ryan. Answers are embedded below:<br>
<br>
On Tue, Apr 7, 2009 at 12:15 AM, Ryan Ratliff <<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>> wrote:<br>
Are you setting an AC user via Application->Cisco Unified CM Attendant Console?<br>
<br>
YES - that correct<br>
RR> Then that is completely unrelated to the jtapi username the ACServer process uses to communicate with CTI.<br>
<br>
That is for the username/password that the PC clients use to login, not that the service itself uses.<br>
<br>
Yes, if I change that "AC" user password to something like "password" - Console operator can't login. However if I set that password to 12345 then no issues - Aconsole user can login.<br>
RR>When you change the password make sure the operator is using the new password.<br>
<br>
The default password of 12345 is for the AC jtapi user (application user). AC actually reads this password from the database at service start so you can set it to be whatever you want and it should just work.<br>
<br>
That means AC jtapi user in Application User section must be identical to the one configured in ->Cisco Unified CM Acon> AC user?<br>
RR>The two are completely unrelated. One is for clients connecting to ACServer. The other is for ACServer to connect to CTI via Jtapi.<br>
<br>
Then is the application user moved from traditional (CCM4x days) \etc\ACServer.property> JTAPI_PASSWORD = passowrd ?<-Hash value of acenc.exe <password> ?<br>
RR>The password is saved as a hash in the ApplicationUser table and ACServer decodes it from there. It reads the password directly from the db at service startup so in theory it can never be out of sync.<br>
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<br>
-Ryan<br>
<br>
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On Apr 4, 2009, at 10:57 PM, FrogOnDSCP46EF wrote:<br>
<br>
I have just installed AC on user PC from CCM612 plugin.<br>
Everything works but the AC password I have in CCM won't work. But when I put default password i.e. 12345 AC it works :)<br>
<br>
username:ac pass:12345 works. (i had to change AC user pass to 12345 in CCM)<br>
<br>
username:ac pass:password (set in ccm under ac section) doepsn't work.<br>
<br>
Can anyone explain why its working on default password but not other than default?<br>
<br>
<br>
<br>
-- <br>
Smile, you'll save someone else's day!<br>
Frog<br>
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-- <br>
Smile, you'll save someone else's day!<br>
Frog<br>
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</div></div></blockquote></div><br><br clear="all"><br>-- <br>Smile, you'll save someone else's day!<br>Frog<br>