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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>If you are using the CUCM Attendant Console then no you can’t
change this as AC just does a redirect to the phone. What you would need is an
application-based AA that could transfer the held caller to the destination
after the outbound call is connected. Essentially you need a consultative
transfer vs blind transfer (redirect).<o:p></o:p></span></p>
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<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>-Ryan<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Robin Clayton<br>
<b>Sent:</b> Friday, April 17, 2009 3:52 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Music on hold for Attendant Pilot Point.<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>CCM6<o:p></o:p></span></p>
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<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p>
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<div>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>We have 2 phones
with shared lines on a Attendant Pilot. <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p>
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<div>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>I want callers to
get MOH until the call is answered, but because the shared lines may be free
they just get a ringing tone. Is there anyway to override the ring even if a
line is free?<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Thanks<o:p></o:p></span></p>
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<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Rob<o:p></o:p></span></p>
</div>
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<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p>
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<div>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>===============================<br>
Robin Clayton<br>
Network Manager <br>
Tel: 01228822075<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><img width=256
height=135 id="_x0000_i1025" src="cid:image001.gif@01C9BF35.11771AC0"><br>
<br>
</span><b><span style='font-size:13.5pt;font-family:"Arial","sans-serif";
color:#333333'>Richard Rose Central Academy </span></b><span style='font-size:
13.5pt;font-family:"Arial","sans-serif"'><br>
<b><span style='color:#333333'>Edgehill Road </span></b><br>
<b><span style='color:#333333'>Carlisle </span></b><br>
<b><span style='color:#333333'>Cumbria </span></b><br>
<b><span style='color:#333333'>CA1 3SL </span></b><br>
<br>
<b><span style='color:#333333'>Tel: 01228 822060 </span></b><br>
<b><span style='color:#333333'>Fax: 01228 822061 </span></b></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><br>
</span><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><br>
</span><b><u><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'><a href="http://www.richardroseacademies.org/">http://www.richardroseacademies.org/</a></span></u></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p>
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