<div>I believe you could use the logic to say if the number of available agents was less than 1 then direct to voice mail. </div>
<div><br clear="all">Larry Hadrava<br>CCIE #12203 CCNP CCNA<br>Sr. Support Engineer – IPexpert, Inc.<br>URL: <a href="http://www.IPexpert.com">http://www.IPexpert.com</a><br><br><br></div>
<div class="gmail_quote">On Fri, Apr 24, 2009 at 5:22 PM, Jim Reed <span dir="ltr"><<a href="mailto:jreed@swiftnews.com">jreed@swiftnews.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">We are running IPCC Enhanced 4.0(5). Is there a way in the script to check<br>to see if there are any agents logged in? Not necessarily in the ready<br>
state because they could be taking care of other callers but if no agents<br>are logged in, it would seem logical to just send the caller to voicemail.<br><br>Thank You...<br>--<br>Jim Reed<br>Swift Communications, Inc.<br>
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