<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";
color:black;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";
color:black;}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";
color:black;}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:Consolas;
color:black;}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Arial","sans-serif";
color:#1F497D;}
span.EmailStyle21
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle22
{mso-style-type:personal;
font-family:"Arial","sans-serif";
color:#1F497D;}
span.EmailStyle23
{mso-style-type:personal;
font-family:"Arial","sans-serif";
color:#1F497D;}
span.EmailStyle24
{mso-style-type:personal;
font-family:"Arial","sans-serif";
color:#1F497D;}
span.EmailStyle25
{mso-style-type:personal-reply;
font-family:"Arial","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body bgcolor=white lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>Sorry
about the read receipts...<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>The
restart of the Call Manager fixed the issue. Now to find out what caused
it......<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>Thanks
for everyone's assistance. I appreciate it very much.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-family:"Arial","sans-serif";color:#1F497D'>Bob
Fronk<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
</div>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> Wes Sisk [mailto:wsisk@cisco.com] <br>
<b>Sent:</b> Friday, April 24, 2009 5:07 PM<br>
<b>To:</b> Bob Fronk<br>
<b>Cc:</b> Dennis Heim; Bill Talley; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Call Manager - Control Center pages fail to
load<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>honestly, it depends on the unique error condition which
your database is in. I would not be comfortable making your inference.<br>
<br>
by the way, are 'read receipts' really necessary when emailing a rather large
list?<br>
<br>
/wes<br>
<br>
On Friday, April 24, 2009 4:51:24 PM, Bob Fronk <a
href="mailto:bob@btrfronk.com"><bob@btrfronk.com></a> wrote:<br>
<br>
<o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>Although
I have a backup scheduled every night, I ran a backup manually before I attempt
to restart the call manager. The backup completed successfully.
Would a backup complete if the DB was hung?</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>Still
think I will need to restart, but just trying to avoid it.</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<div>
<p class=MsoNormal><b><span style='font-family:"Arial","sans-serif";color:#1F497D'>Bob
Fronk</span></b><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> Wes Sisk [<a
href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] <br>
<b>Sent:</b> Friday, April 24, 2009 4:13 PM<br>
<b>To:</b> Bob Fronk<br>
<b>Cc:</b> Dennis Heim; Bill Talley; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Call Manager - Control Center pages fail to
load</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>You are headed for at least a server reboot. Might be
a good time to open a Cisco TAC case to get some formal investigation going on.<br>
<br>
At this point the database is likely hung, that is the most common culprit for
ServM hangs.<br>
Database hangs because of a data processing error or corrupt files on disk.<br>
<br>
You might want to start downloading the RecoveryCD for your version of CM just
in case. If you boot from that it will run an fsck to look for errors in
the file system.<br>
<br>
/Wes<br>
<br>
On Friday, April 24, 2009 3:39:42 PM, Bob Fronk <a
href="mailto:bob@btrfronk.com"><bob@btrfronk.com></a> wrote:<br>
<br>
<br>
<o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>I
get "Service Manager is currently busy, please try again in a few
minutes" when I run utils service list.</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>Guess
I am headed for a restart of the whole server?</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>Being
a Call Manager Noob... what is the best way to perform a restart either from
CLI or Web Interface?</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<div>
<p class=MsoNormal><b><span style='font-family:"Arial","sans-serif";color:#1F497D'>Bob
Fronk</span></b><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> Wes Sisk [<a
href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] <br>
<b>Sent:</b> Friday, April 24, 2009 2:51 PM<br>
<b>To:</b> Bob Fronk<br>
<b>Cc:</b> Dennis Heim; Bill Talley; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Call Manager - Control Center pages fail to
load</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>Your server sounds very unhappy. Is database running?<br>
from CLI:<br>
utils service list<br>
<br>
is "A Cisco Db" running?<br>
<br>
if not, have you recently changed the IP or hostname of the server?<br>
<br>
/wes<br>
<br>
On Friday, April 24, 2009 1:27:12 PM, Bob Fronk <a
href="mailto:bob@btrfronk.com"><bob@btrfronk.com></a> wrote:<br>
<br>
<br>
<br>
<o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>It
is a the Publisher. (Single Call Manager installation here)</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<div>
<p class=MsoNormal><b><span style='font-family:"Arial","sans-serif";color:#1F497D'>Bob
Fronk</span></b><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Dennis Heim [<a
href="mailto:Dennis.Heim@cdw.com">mailto:Dennis.Heim@cdw.com</a>] <br>
<b>Sent:</b> Friday, April 24, 2009 1:24 PM<br>
<b>To:</b> Bob Fronk; Bill Talley<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: [cisco-voip] Call Manager - Control Center pages fail to
load</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Is this your publisher or a subscriber?</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Dennis Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>317.569.4201
Fax<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>317.694.6070 Cell</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a href="mailto:dennis.heim@cdw.com"
title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
<a href="http://www.berbee.com/" title="http://www.berbee.com/">www.berbee.com</a></span><o:p></o:p></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Bob Fronk<br>
<b>Sent:</b> Friday, April 24, 2009 12:50 PM<br>
<b>To:</b> Bill Talley<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Call Manager - Control Center pages fail to
load</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>I
get a " Service Manager is currently busy, please try again
in a few minutes" error</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>Should
I try to restart the Service Manger Service? What impact will it have on
my users?</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><b><span style='font-family:"Arial","sans-serif";color:#1F497D'>Bob
Fronk</span></b><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Bill Talley [<a
href="mailto:btalley@gmail.com">mailto:btalley@gmail.com</a>] <br>
<b>Sent:</b> Friday, April 24, 2009 12:44 PM<br>
<b>To:</b> Bob Fronk<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Call Manager - Control Center pages fail to
load</span><o:p></o:p></p>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<div>
<p class=MsoNormal>You can also login to the console, or via ssh and execute
the command 'utils services list page'. Format may be off, but I believe
that is the general format. You can use the '?' after 'utils services'
for additional info on starting/restarting individual services.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>HTH<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Bill<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>On Fri, Apr 24, 2009 at 11:31 AM, Bob Fronk <<a
href="mailto:bob@btrfronk.com">bob@btrfronk.com</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p>When I go to the Unified Serviceability and select "Tools - Control
Center - Network Services" (and Featured services) the "loading
please wait" pops up, but them times out after several minutes and gives a
"Connection to the Server cannot be established - unknown error"<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Is there a way to get around this without restarting the whole Call Manager?<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Thanks for helping a Call Manager noob<o:p></o:p></p>
<p> <o:p></o:p></p>
<p> <o:p></o:p></p>
<p><b>Bob Fronk</b><o:p></o:p></p>
<p> <o:p></o:p></p>
<p> <o:p></o:p></p>
<p> <o:p></o:p></p>
<p> <o:p></o:p></p>
<p> <o:p></o:p></p>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<pre> <o:p></o:p></pre><pre style='text-align:center'> <o:p></o:p></pre><pre
style='text-align:center'><o:p> </o:p></pre><pre style='text-align:center'>
<hr size=4 width="90%" align=center>
</pre><pre style='text-align:center'><o:p> </o:p></pre><pre
style='text-align:center'><o:p> </o:p></pre><pre style='text-align:center'> <o:p></o:p></pre><pre
style='text-align:center'> <o:p></o:p></pre><pre style='text-align:center'> <o:p></o:p></pre><pre
style='text-align:center'> <o:p></o:p></pre><pre> <o:p></o:p></pre><pre>_______________________________________________<o:p></o:p></pre><pre>cisco-voip mailing list<o:p></o:p></pre><pre><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></pre><pre><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></pre><pre> <o:p></o:p></pre>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</body>
</html>