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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Queue length as in time or number of callers in queue? I
believe you’re asking about number of callers.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You need to use a ‘get reporting statistic’ in the
script and surround your call transfer logic around that.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Read - <a
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_5/programming/script_devp/editor_step_ref/crs451sr.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_5/programming/script_devp/editor_step_ref/crs451sr.pdf</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Specifically the section on “get reporting statistic step”<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>--<br>
<br>
</span><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:black'>MARK TURPIN</span></b><span style='font-size:8.0pt;font-family:
"Verdana","sans-serif";color:black'> </span><span style='font-size:8.0pt;
font-family:"Verdana","sans-serif";color:red'>|</span><span style='font-size:
8.0pt;font-family:"Verdana","sans-serif";color:black'> Systems
Engineer </span><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:red'>| </span><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:black'>CCIE 21649 </span><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:red'>|</span><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:black'> Insight Networking </span><span style='font-size:8.0pt;
font-family:"Verdana","sans-serif";color:red'>|</span><span style='font-size:
8.0pt;font-family:"Verdana","sans-serif";color:black'> </span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a
href="www.insight.com"><span style='font-size:8.0pt;font-family:"Verdana","sans-serif"'>www.insight.com</span></a></span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><b><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:black'>t.
314.656.2315 c. 314.277.7948 f. 314.656.2355 </span></b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a
href="mailto:mark.turpin@insight.com"><b><span style='font-size:8.0pt;
font-family:"Verdana","sans-serif"'>mark.turpin@insight.com</span></b></a></span><b><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:black'> <o:p></o:p></span></b></p>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;text-autospace:none'><span
style='font-size:9.0pt;font-family:"Garamond","serif";color:gray'>The
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If you have received this transmission in error, please notify the sender
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style='font-size:9.0pt;font-family:"Garamond","serif";color:gray'>original and
all copies. Thank you.<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>davidytk<br>
<b>Sent:</b> Friday, April 24, 2009 5:29 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] IPCC Script about Queue Length<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;layout-grid-mode:
char'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Hi All<o:p></o:p></span></p>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;layout-grid-mode:
char'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;layout-grid-mode:
char'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>I want to
create a IPCC script for ICD. If the queue length greater than 1, it will
transfer to an extension<o:p></o:p></span></p>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;layout-grid-mode:
char'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;layout-grid-mode:
char'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>But I have
not find any parameter related to queue length. Can anyone help me to give me
more advice.<o:p></o:p></span></p>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;layout-grid-mode:
char'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;layout-grid-mode:
char'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Thanks<o:p></o:p></span></p>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;layout-grid-mode:
char'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;layout-grid-mode:
char'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Best
Regards<o:p></o:p></span></p>
<p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;layout-grid-mode:
char'><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>David<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
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