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<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Hi Turpin<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>I am talking about, if
first callers call ICD, the second call cannot call ICD as caller 1 is already
in used of ICD, the queue length will be 1, then 2<sup>nd</sup> caller will
forward the call to other extension.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Is it related get
reporting statistic ?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Davif<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><b><font size=2
face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'>From:</span></font></b><font size=2 face=Tahoma><span
lang=EN-US style='font-size:10.0pt;font-family:Tahoma'> Turpin, Mark
[mailto:mark.turpin@calence.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, April 24, 2009 10:48
PM<br>
<b><span style='font-weight:bold'>To:</span></b> davidytk;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] IPCC
Script about Queue Length</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Queue length as in
time or number of callers in queue? I believe you’re asking about
number of callers.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>You need to use a ‘get
reporting statistic’ in the script and surround your call transfer logic
around that.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Read - <a
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_5/programming/script_devp/editor_step_ref/crs451sr.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_5/programming/script_devp/editor_step_ref/crs451sr.pdf</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Specifically the
section on “get reporting statistic step”<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
color=black face=Verdana><span lang=EN-US style='font-size:10.0pt;font-family:
Verdana;color:black'>--<br>
<br>
</span></font><b><font size=1 color=black face=Verdana><span lang=EN-US
style='font-size:8.0pt;font-family:Verdana;color:black;font-weight:bold'>MARK
TURPIN</span></font></b><font size=1 color=black face=Verdana><span lang=EN-US
style='font-size:8.0pt;font-family:Verdana;color:black'> </span></font><font
size=1 color=red face=Verdana><span lang=EN-US style='font-size:8.0pt;
font-family:Verdana;color:red'>|</span></font><font size=1 color=black
face=Verdana><span lang=EN-US style='font-size:8.0pt;font-family:Verdana;
color:black'> Systems Engineer </span></font><font size=1
color=red face=Verdana><span lang=EN-US style='font-size:8.0pt;font-family:
Verdana;color:red'>| </span></font><font size=1 color=black face=Verdana><span
lang=EN-US style='font-size:8.0pt;font-family:Verdana;color:black'>CCIE 21649 </span></font><font
size=1 color=red face=Verdana><span lang=EN-US style='font-size:8.0pt;
font-family:Verdana;color:red'>|</span></font><font size=1 color=black
face=Verdana><span lang=EN-US style='font-size:8.0pt;font-family:Verdana;
color:black'> Insight Networking </span></font><font size=1 color=red
face=Verdana><span lang=EN-US style='font-size:8.0pt;font-family:Verdana;
color:red'>|</span></font><font size=1 color=black face=Verdana><span
lang=EN-US style='font-size:8.0pt;font-family:Verdana;color:black'> </span></font><font
size=2 color="#1f497d" face=Calibri><span lang=EN-US style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'><a href="www.insight.com"><font size=1
face=Verdana><span style='font-size:8.0pt;font-family:Verdana'>www.insight.com</span></font></a></span></font><font
size=2 color=black face=Arial><span lang=EN-US style='font-size:10.0pt;
font-family:Arial;color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><b><font size=1
color=black face=Verdana><span lang=EN-US style='font-size:8.0pt;font-family:
Verdana;color:black;font-weight:bold'>t. 314.656.2315 c. 314.277.7948
f. 314.656.2355 </span></font></b><font size=2 color="#1f497d"
face=Calibri><span lang=EN-US style='font-size:11.0pt;font-family:Calibri;
color:#1F497D'><a href="mailto:mark.turpin@insight.com"><b><font size=1
face=Verdana><span style='font-size:8.0pt;font-family:Verdana;font-weight:bold'>mark.turpin@insight.com</span></font></b></a></span></font><b><font
size=1 color=black face=Verdana><span lang=EN-US style='font-size:8.0pt;
font-family:Verdana;color:black;font-weight:bold'> <o:p></o:p></span></font></b></p>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><font size=2
color=black face=Arial><span lang=EN-US style='font-size:10.0pt;font-family:
Arial;color:black'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt;text-autospace:none'><font
size=1 color=gray face=Garamond><span lang=EN-US style='font-size:9.0pt;
font-family:Garamond;color:gray'>The information contained in this message and
any attachment may contain privileged or confidential information protected
from disclosure. If you are not the intended recipient, or an employee or agent
responsible for delivering this message to the intended recipient, you are
hereby notified that any review, dissemination, distribution or copying of this
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transmission in error, please notify the sender immediately by replying to this
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size=1 color=gray face=Garamond><span lang=EN-US style='font-size:9.0pt;
font-family:Garamond;color:gray'>original and all copies. Thank you.<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><b><font size=2
face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'>From:</span></font></b><font size=2 face=Tahoma><span
lang=EN-US style='font-size:10.0pt;font-family:Tahoma'> <st1:PersonName w:st="on">cisco-voip-bounces@puck.nether.net</st1:PersonName>
[mailto:<st1:PersonName w:st="on">cisco-voip-bounces@puck.nether.net</st1:PersonName>]
<b><span style='font-weight:bold'>On Behalf Of </span></b>davidytk<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, April 24, 2009 5:29
AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] IPCC Script
about Queue Length<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt;layout-grid-mode:
char'><font size=1 face=Arial><span lang=EN-US style='font-size:9.0pt;
font-family:Arial'>Hi All<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt;layout-grid-mode:
char'><font size=1 face=Arial><span lang=EN-US style='font-size:9.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt;layout-grid-mode:
char'><font size=1 face=Arial><span lang=EN-US style='font-size:9.0pt;
font-family:Arial'>I want to create a IPCC script for ICD. If the queue length
greater than 1, it will transfer to an extension<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt;layout-grid-mode:
char'><font size=1 face=Arial><span lang=EN-US style='font-size:9.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt;layout-grid-mode:
char'><font size=1 face=Arial><span lang=EN-US style='font-size:9.0pt;
font-family:Arial'>But I have not find any parameter related to queue length.
Can anyone help me to give me more advice.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt;layout-grid-mode:
char'><font size=1 face=Arial><span lang=EN-US style='font-size:9.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt;layout-grid-mode:
char'><font size=1 face=Arial><span lang=EN-US style='font-size:9.0pt;
font-family:Arial'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt;layout-grid-mode:
char'><font size=1 face=Arial><span lang=EN-US style='font-size:9.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt;layout-grid-mode:
char'><font size=1 face=Arial><span lang=EN-US style='font-size:9.0pt;
font-family:Arial'>Best Regards<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt;layout-grid-mode:
char'><font size=1 face=Arial><span lang=EN-US style='font-size:9.0pt;
font-family:Arial'>David<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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