David,<br><br>try to set the max calls on IPCC trigger (CTI rp) in callmanager and you can try to forward CFB to your desired extension through CM.<br><br>Aman<br><br><div class="gmail_quote">On Sat, Apr 25, 2009 at 9:15 AM, davidytk <span dir="ltr"><<a href="mailto:davidytk@netvigator.com">davidytk@netvigator.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font color="navy" size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial; color: navy;" lang="EN-US">Hi Turpin</span></font></p>
<p><font color="navy" size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial; color: navy;" lang="EN-US"> </span></font></p>
<p><font color="navy" size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial; color: navy;" lang="EN-US">I am talking about, if
first callers call ICD, the second call cannot call ICD as caller 1 is already
in used of ICD, the queue length will be 1, then 2<sup>nd</sup> caller will
forward the call to other extension.</span></font></p>
<p><font color="navy" size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial; color: navy;" lang="EN-US"> </span></font></p>
<p><font color="navy" size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial; color: navy;" lang="EN-US">Is it related get
reporting statistic ?</span></font></p>
<p><font color="navy" size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial; color: navy;" lang="EN-US"> </span></font></p>
<p><font color="navy" size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial; color: navy;" lang="EN-US">Thanks</span></font></p>
<p><font color="navy" size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial; color: navy;" lang="EN-US"> </span></font></p>
<p><font color="navy" size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial; color: navy;" lang="EN-US">Davif</span></font></p>
<p><font color="navy" size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial; color: navy;" lang="EN-US"> </span></font></p>
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<p style="margin: 0cm 0cm 0.0001pt;"><b><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;" lang="EN-US">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma;" lang="EN-US"> Turpin, Mark
[mailto:<a href="mailto:mark.turpin@calence.com" target="_blank">mark.turpin@calence.com</a>] <br>
<b><span style="font-weight: bold;">Sent:</span></b> Friday, April 24, 2009 10:48
PM<br>
<b><span style="font-weight: bold;">To:</span></b> davidytk;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> RE: [cisco-voip] IPCC
Script about Queue Length</span></font><span lang="EN-US"></span></p>
</div><div><div></div><div class="h5">
<p><font size="3" face="Times New Roman"><span style="font-size: 12pt;" lang="EN-US"> </span></font></p>
<p><font color="#1f497d" size="2" face="Calibri"><span style="font-size: 11pt; font-family: Calibri; color: rgb(31, 73, 125);" lang="EN-US">Queue length as in
time or number of callers in queue? I believe you’re asking about
number of callers.</span></font></p>
<p><font color="#1f497d" size="2" face="Calibri"><span style="font-size: 11pt; font-family: Calibri; color: rgb(31, 73, 125);" lang="EN-US">You need to use a ‘get
reporting statistic’ in the script and surround your call transfer logic
around that.</span></font></p>
<p><font color="#1f497d" size="2" face="Calibri"><span style="font-size: 11pt; font-family: Calibri; color: rgb(31, 73, 125);" lang="EN-US">Read - <a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_5/programming/script_devp/editor_step_ref/crs451sr.pdf" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_5/programming/script_devp/editor_step_ref/crs451sr.pdf</a></span></font></p>
<p><font color="#1f497d" size="2" face="Calibri"><span style="font-size: 11pt; font-family: Calibri; color: rgb(31, 73, 125);" lang="EN-US">Specifically the
section on “get reporting statistic step”</span></font></p>
<p><font color="#1f497d" size="2" face="Calibri"><span style="font-size: 11pt; font-family: Calibri; color: rgb(31, 73, 125);" lang="EN-US"> </span></font></p>
<div>
<p style="margin: 0cm 0cm 0.0001pt;"><font color="black" size="2" face="Verdana"><span style="font-size: 10pt; font-family: Verdana; color: black;" lang="EN-US">--<br>
<br>
</span></font><b><font color="black" size="1" face="Verdana"><span style="font-size: 8pt; font-family: Verdana; color: black; font-weight: bold;" lang="EN-US">MARK
TURPIN</span></font></b><font color="black" size="1" face="Verdana"><span style="font-size: 8pt; font-family: Verdana; color: black;" lang="EN-US"> </span></font><font color="red" size="1" face="Verdana"><span style="font-size: 8pt; font-family: Verdana; color: red;" lang="EN-US">|</span></font><font color="black" size="1" face="Verdana"><span style="font-size: 8pt; font-family: Verdana; color: black;" lang="EN-US"> Systems Engineer </span></font><font color="red" size="1" face="Verdana"><span style="font-size: 8pt; font-family: Verdana; color: red;" lang="EN-US">| </span></font><font color="black" size="1" face="Verdana"><span style="font-size: 8pt; font-family: Verdana; color: black;" lang="EN-US">CCIE 21649 </span></font><font color="red" size="1" face="Verdana"><span style="font-size: 8pt; font-family: Verdana; color: red;" lang="EN-US">|</span></font><font color="black" size="1" face="Verdana"><span style="font-size: 8pt; font-family: Verdana; color: black;" lang="EN-US"> Insight Networking </span></font><font color="red" size="1" face="Verdana"><span style="font-size: 8pt; font-family: Verdana; color: red;" lang="EN-US">|</span></font><font color="black" size="1" face="Verdana"><span style="font-size: 8pt; font-family: Verdana; color: black;" lang="EN-US"> </span></font><font color="#1f497d" size="2" face="Calibri"><span style="font-size: 11pt; font-family: Calibri; color: rgb(31, 73, 125);" lang="EN-US"><a href="http://www.insight.com" target="_blank"><font size="1" face="Verdana"><span style="font-size: 8pt; font-family: Verdana;">www.insight.com</span></font></a></span></font><font color="black" size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US"></span></font></p>
<p style="margin: 0cm 0cm 0.0001pt;"><b><font color="black" size="1" face="Verdana"><span style="font-size: 8pt; font-family: Verdana; color: black; font-weight: bold;" lang="EN-US">t. 314.656.2315 c. 314.277.7948
f. 314.656.2355 </span></font></b><font color="#1f497d" size="2" face="Calibri"><span style="font-size: 11pt; font-family: Calibri; color: rgb(31, 73, 125);" lang="EN-US"><a href="mailto:mark.turpin@insight.com" target="_blank"><b><font size="1" face="Verdana"><span style="font-size: 8pt; font-family: Verdana; font-weight: bold;">mark.turpin@insight.com</span></font></b></a></span></font><b><font color="black" size="1" face="Verdana"><span style="font-size: 8pt; font-family: Verdana; color: black; font-weight: bold;" lang="EN-US"> </span></font></b></p>
<p style="margin: 0cm 0cm 0.0001pt;"><font color="black" size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US"> </span></font></p>
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<p style="margin: 0cm 0cm 0.0001pt;"><b><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;" lang="EN-US">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma;" lang="EN-US"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b><span style="font-weight: bold;">On Behalf Of </span></b>davidytk<br>
<b><span style="font-weight: bold;">Sent:</span></b> Friday, April 24, 2009 5:29
AM<br>
<b><span style="font-weight: bold;">To:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> [cisco-voip] IPCC Script
about Queue Length</span></font></p>
</div>
</div>
<p><font size="3" face="Times New Roman"><span style="font-size: 12pt;" lang="EN-US"> </span></font></p>
<p style="margin: 0cm 0cm 0.0001pt;"><font size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US">Hi All</span></font></p>
<p style="margin: 0cm 0cm 0.0001pt;"><font size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US"> </span></font></p>
<p style="margin: 0cm 0cm 0.0001pt;"><font size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US">I want to create a IPCC script for ICD. If the queue length
greater than 1, it will transfer to an extension</span></font></p>
<p style="margin: 0cm 0cm 0.0001pt;"><font size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US"> </span></font></p>
<p style="margin: 0cm 0cm 0.0001pt;"><font size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US">But I have not find any parameter related to queue length.
Can anyone help me to give me more advice.</span></font></p>
<p style="margin: 0cm 0cm 0.0001pt;"><font size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US"> </span></font></p>
<p style="margin: 0cm 0cm 0.0001pt;"><font size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US">Thanks</span></font></p>
<p style="margin: 0cm 0cm 0.0001pt;"><font size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US"> </span></font></p>
<p style="margin: 0cm 0cm 0.0001pt;"><font size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US">Best Regards</span></font></p>
<p style="margin: 0cm 0cm 0.0001pt;"><font size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial;" lang="EN-US">David</span></font></p>
<p><font color="navy" size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial; color: navy;" lang="EN-US"> </span></font></p>
<p><font color="navy" size="1" face="Arial"><span style="font-size: 9pt; font-family: Arial; color: navy;" lang="EN-US"> </span></font></p>
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