<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=utf-8">
<META content="MSHTML 6.00.2900.3492" name=GENERATOR></HEAD>
<BODY style="MARGIN: 4px 4px 1px; FONT: 10pt Tahoma">
<DIV>Hi Mark</DIV>
<DIV> </DIV>
<DIV>That's seemed to have worked.</DIV>
<DIV> </DIV>
<DIV>Cheers.</DIV>
<DIV> </DIV>
<DIV>Rob</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV><IMG src="cid:GUCDFAUVELIX.IMAGE_11.gif" border=0> <BR><BR><B><FONT face=Arial color=#333333 size=4>Richard Rose Central Academy </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>Edgehill Road </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>Carlisle </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>Cumbria </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>CA1 3SL </FONT></B><FONT face=Arial size=4><BR><BR></FONT><B><FONT face=Arial color=#333333 size=4>Tel: 01228 822060 </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>Fax: 01228 822061 </FONT></B><BR><FONT face=Arial size=4><BR></FONT><U><B><FONT face=Arial color=#0000ff size=2><A href="http://www.richardroseacademies.org/">http://www.richardroseacademies.org/</A></FONT></B></U> <!-- Start Style Switcher Script--><!-- End Style Switcher Script--><!--BEGIN SMOOTHGALLERY HEAD CODE--><!--END SMOOTHGALLERY HEAD CODE--><BR><BR>>>> "Turpin, Mark" <mark.turpin@calence.com> 24/04/2009 16:15 >>><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">So.. almost.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">There’s a few ways to do this. The easiest would be to take the call in directly as 875 (assuming there’s no overlap). That means just create a CTI Route Point in CCM and have its Directory Number as 875, then have it set to call forward all to voicemail. In Unity Connection create a call handler (auto attendant) or a subscriber and set its extension to 875. At this point you can record greetings, set transfer rules and caller input as you see fit.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">If you have to translate the number you can do it on the gateway or in CallManager. But you don’t want to set it to 600. You could use something like 590 or 650 then follow the rest of the steps about creating the CTI route point in CCM and replace the DN with whatever you make it. The #1 reason you don’t want to use 609 or 610 or 620 or something would be future growth of your voicemail ports and then having non-consecutive numbers jumbling up the config.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Hopefully this makes sense… <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">This doc is a bit old, but still holds true on how to forward calls to voicemail…<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><A href="http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml">http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml</A><o:p></o:p></SPAN></P>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'">--<BR><BR></SPAN><B><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'">MARK TURPIN</SPAN></B><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'"> </SPAN><SPAN style="FONT-SIZE: 8pt; COLOR: red; FONT-FAMILY: 'Verdana','sans-serif'">|</SPAN><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'"> Systems Engineer </SPAN><SPAN style="FONT-SIZE: 8pt; COLOR: red; FONT-FAMILY: 'Verdana','sans-serif'">| </SPAN><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'">CCIE 21649 </SPAN><SPAN style="FONT-SIZE: 8pt; COLOR: red; FONT-FAMILY: 'Verdana','sans-serif'">|</SPAN><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'"> Insight Networking </SPAN><SPAN style="FONT-SIZE: 8pt; COLOR: red; FONT-FAMILY: 'Verdana','sans-serif'">|</SPAN><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'"> </SPAN><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><A href="about:blankwww.insight.com"><SPAN style="FONT-SIZE: 8pt; FONT-FAMILY: 'Verdana','sans-serif'">www.insight.com</SPAN></A></SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><B><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'">t. 314.656.2315 c. 314.277.7948 f. 314.656.2355 </SPAN></B><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><A href="mailto:mark.turpin@insight.com"><B><SPAN style="FONT-SIZE: 8pt; FONT-FAMILY: 'Verdana','sans-serif'">mark.turpin@insight.com</SPAN></B></A></SPAN><B><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'"> <o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'"> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 9pt; COLOR: gray; FONT-FAMILY: 'Garamond','serif'">The information contained in this message and any attachment may contain privileged or confidential information protected from disclosure. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any review, dissemination, distribution or copying of this information is strictly prohibited. If you have received this transmission in error, please notify the sender immediately by replying to this message and destroying the</SPAN><SPAN style="FONT-SIZE: 9pt; COLOR: gray; FONT-FAMILY: 'Calibri','sans-serif'"> </SPAN><SPAN style="FONT-SIZE: 9pt; COLOR: gray; FONT-FAMILY: 'Garamond','serif'">original and all copies. Thank you.<o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Robin Clayton<BR><B>Sent:</B> Friday, April 24, 2009 5:15 AM<BR><B>To:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] Unity Direct Routing Rules and translation-rules..<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">Hi Folkes <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">We have CCM6.1 and Unity Connection 2.1.2<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">Currently our voice gateway has a translation-rule that converts <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">860 to 600<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">and the voip destination is the call manager.<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">The call manager has the VM pilot point set as 600.<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">( ports 601-608 ) <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">So all calls to 860 are piloted to end up at the Unity-box auto attendant on one of the above ports. ( this is our main reception auto-attendant )<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">I now want to add a direct routing rule in Unity so that calls to another number 875 go to a different auto-attendant message for our support department.<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">The unity directed-rules have "Dialled Number" as a field to match. if I add a new translation rule on the gateway to translate 875 to 600 will unity pick up 875 as the dialled number and direct the call to the correct new auto-attendant or do I have to do more work????<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">Hope that makes sense...<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">Cheers in advnace<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">Rob<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">===============================<BR>Robin Clayton<BR>Network Manager <BR>Tel: 01228822075<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"><IMG id=_x0000_i1025 height=135 src="cid:EXCLYYEYMVGD.IMAGE_10.gif" width=256 border=0><BR><BR></SPAN><B><SPAN style="FONT-SIZE: 13.5pt; COLOR: #333333; FONT-FAMILY: 'Arial','sans-serif'">Richard Rose Central Academy </SPAN></B><SPAN style="FONT-SIZE: 13.5pt; FONT-FAMILY: 'Arial','sans-serif'"><BR><B><SPAN style="COLOR: #333333">Edgehill Road </SPAN></B><BR><B><SPAN style="COLOR: #333333">Carlisle </SPAN></B><BR><B><SPAN style="COLOR: #333333">Cumbria </SPAN></B><BR><B><SPAN style="COLOR: #333333">CA1 3SL </SPAN></B><BR><BR><B><SPAN style="COLOR: #333333">Tel: 01228 822060 </SPAN></B><BR><B><SPAN style="COLOR: #333333">Fax: 01228 822061 </SPAN></B></SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"><BR></SPAN><SPAN style="FONT-SIZE: 13.5pt; FONT-FAMILY: 'Arial','sans-serif'"><BR></SPAN><B><U><SPAN style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'"><A href="http://www.richardroseacademies.org/">http://www.richardroseacademies.org/</A></SPAN></U></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <o:p></o:p></SPAN></P></DIV></BODY></HTML>