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<title>IP Phone Agent CRS 4.0(5)</title>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Confirmed. The other option is to user a Server Load Balancer
(Cisoc CSS11000 or ACE) or Founder SLB or F5, etc. These devices monitor if applications
are in-service or out-service and front-end them. Providing high-availability
for web services would be good google search. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The cheap way is to have both services listed on phone as your
described and end users could simply try both.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The Advantage of Cisco Agent Desktop is that they get a small
pop-up at failover and it continues…I prefer CAD over IP Phone Agent…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Micah Bennett<br>
<b>Sent:</b> Wednesday, April 29, 2009 2:46 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] IP Phone Agent CRS 4.0(5)<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Can anyone
confirm that to have redundancy for IP Phone agent, I will need to add a
service for each of my CRS servers (HA</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>setup). I added it for the primary and
it works fine. I just need to finish testing it and then we can use it
for some agents who’s PCs are not on our network, but their desk phone is.</span>
<o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>If there are
two services, and a failure happens that moves service from one server</span> <span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>to the other, will
the agent just have to logout of the primary and log back into the secondary
service.</span><o:p></o:p></p>
<p><a name=""><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Micah Bennett</span></b></a><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Telecommunications
Admin</span><o:p></o:p></p>
<p><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:maroon'>Active Outdoors</span></b><o:p></o:p></p>
<p><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:maroon'>3055 Lebanon Rd, Ste 2301</span></b><o:p></o:p></p>
<p><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:maroon'>Nashville, TN 37214</span></b><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Extension:
2357</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Office:
615-263-4066</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Mobile:
615-207-0318</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Email:</span>
<a href="mailto:micah.bennett@als-xtn.com"><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>micah.bennett@als-xtn.com</span></a><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Website: </span><a
href="http://www.als-xtn.com"><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>www.als-xtn.com</span></a><o:p></o:p></p>
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