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<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'>Yes, I guess that’s the only way as I’m
not so technical.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'>Thanks for your help.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
<div>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Biffle, Gerrad<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, April 29, 2009
9:15 AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Call
Drop</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>If the problem is
happening that often (not knowing you total call volume for a day) – I would
think it would be fairly easy to span the port on one of your “frequent
droppers” and get a packet capture as well as digging into some “detailed”
CallManager traces. These combined should give you an idea on which end
is initiating the disconnect. If you are unfamiliar with either of these
– the suggestion to contact TAC is your best bet – they’ll get to the bottom of
it with you.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal style='margin-left:36.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Sovannary<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, April 28, 2009
10:04 PM<br>
<b><span style='font-weight:bold'>To:</span></b> 'Larry Hadrava'<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Call
Drop<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:navy'>Hello,<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:navy'>The
calls are from PSTN to internal. We are operating a <st1:place w:st="on"><st1:PlaceName
w:st="on">Call</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>.
We only got problem for the incoming calls. <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:navy'>There
is no data log for CDR. <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:navy'>What
do you mean PRI/E1 look? Down? <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:navy'>I
think it’s not coz we still received calls but just the number of dropped call
compare to last time are big different number (now the number of dropped call
are up to about 300 calls per day).<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:navy'>The
calls drop when connected. <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:navy'>Thanks
for your help.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=navy
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
<div>
<div style='margin-left:36.0pt'>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center>
</span></font></div>
</div>
<p class=MsoNormal style='margin-left:36.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Larry
Hadrava [mailto:lhadrava@ipexpert.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, April 28, 2009 6:20
PM<br>
<b><span style='font-weight:bold'>To:</span></b> Huy Hamsovannary<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Call
Drop</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Can you give us more to
go on that - the calls were being dropped?<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Were they internal to
internal? PSTN to internal? Internal to PSTN?<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>What did the CDR's show? <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>What do your PRI's / E!'s
look like? <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Are the calls being
dropped coming / going out a certain GW?<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Did the calls drop when
transferred, when connected, in the middle of the call, etc?<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:
12.0pt;margin-left:36.0pt'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><br clear=all>
Larry Hadrava<br>
CCIE #12203 CCNP CCNA<br>
Sr. Support Engineer – IPexpert, Inc.<br>
URL: <a href="http://www.IPexpert.com">http://www.IPexpert.com</a><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>On Tue, Apr 28, 2009 at
12:44 AM, Huy Hamsovannary <<a href="mailto:hamsovannary@gmail.com">hamsovannary@gmail.com</a>>
wrote:<o:p></o:p></span></font></p>
<div>
<div>
<p style='margin-left:36.0pt'><font size=2 face=Calibri><span style='font-size:
11.0pt;font-family:Calibri'>Hi all,</span></font><o:p></o:p></p>
<p style='margin-left:36.0pt'><font size=2 face=Calibri><span style='font-size:
11.0pt;font-family:Calibri'> </span></font><o:p></o:p></p>
<p style='margin-left:36.0pt'><font size=2 face=Calibri><span style='font-size:
11.0pt;font-family:Calibri'>Recently we’re experiencing lots of call drop. We
are using CallManager 4.2. </span></font><o:p></o:p></p>
<p style='margin-left:36.0pt'><font size=2 face=Calibri><span style='font-size:
11.0pt;font-family:Calibri'> </span></font><o:p></o:p></p>
<p style='margin-left:36.0pt'><font size=2 face=Calibri><span style='font-size:
11.0pt;font-family:Calibri'>Does anyone know what could be the reason for this
issue? </span></font><o:p></o:p></p>
<p style='margin-left:36.0pt'><font size=2 face=Calibri><span style='font-size:
11.0pt;font-family:Calibri'> </span></font><o:p></o:p></p>
<p style='margin-left:36.0pt'><font size=2 face=Calibri><span style='font-size:
11.0pt;font-family:Calibri'>Thanks,</span></font><o:p></o:p></p>
<p style='margin-left:36.0pt'><font size=2 face=Calibri><span style='font-size:
11.0pt;font-family:Calibri'> </span></font><o:p></o:p></p>
<p style='margin-left:36.0pt'><font size=2 face=Calibri><span style='font-size:
11.0pt;font-family:Calibri'> </span></font><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:
12.0pt;margin-left:36.0pt'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><br>
_______________________________________________<br>
cisco-voip mailing list<br>
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<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p style='margin-left:36.0pt'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>No virus found in this incoming message.<br>
Checked by AVG - www.avg.com<br>
Version: 8.0.238 / Virus Database: 270.12.5/2083 - Release Date: 04/27/09
18:00:00</span></font><o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<table class=MsoNormalTable border=0 cellpadding=0 bgcolor=white
style='background:white'>
<tr>
<td style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'><br>
=======================================================<br>
Please note that email sent to and from this address is subject <br>
to the North Carolina Public Records Law and may be disclosed to <br>
third parties.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<P><FONT SIZE=2 FACE="Arial">No virus found in this incoming message.<BR>
Checked by AVG - www.avg.com<BR>
Version: 8.0.238 / Virus Database: 270.12.7/2085 - Release Date: 04/28/09 18:02:00<BR>
</FONT></P>
<P><FONT SIZE=2 FACE="Arial"> </FONT> </P>