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<title>IP Phone Agent CRS 4.0(5)</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks. I prefer CAD as well, just
looking for a short term temp solution to get these users working until they
are all on our LAN and can access the CAD software.<o:p></o:p></span></font></p>
<div>
<p><b><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy;font-weight:bold'>Micah Bennett</span></font></b><font
color=navy><span style='color:navy'> <br>
<br>
</span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Jason Aarons
(US) [mailto:jason.aarons@us.didata.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, April 29, 2009
2:01 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Micah Bennett;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] IP Phone
Agent CRS 4.0(5)</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Confirmed. The
other option is to user a Server Load Balancer (Cisoc CSS11000 or ACE) or
Founder SLB or F5, etc. These devices monitor if applications are in-service or
out-service and front-end them. Providing high-availability for web
services would be good google search. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>The cheap way is to
have both services listed on phone as your described and end users could simply
try both.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>The Advantage of
Cisco Agent Desktop is that they get a small pop-up at failover and it
continues…I prefer CAD over IP Phone Agent…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Micah Bennett<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, April 29, 2009
2:46 PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] IP Phone
Agent CRS 4.0(5)<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Can
anyone confirm that to have redundancy for IP Phone agent, I will need to add a
service for each of my CRS servers (HA</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>setup). I added it for the
primary and it works fine. I just need to finish testing it and then we
can use it for some agents who’s PCs are not on our network, but their
desk phone is.</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>If
there are two services, and a failure happens that moves service from one
server</span></font> <font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>to the other, will the agent just have to logout of the
primary and log back into the secondary service.</span></font><o:p></o:p></p>
<p><a name=""><b><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy;font-weight:bold'>Micah Bennett</span></font></b></a><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Telecommunications Admin</span></font><o:p></o:p></p>
<p><b><font size=2 color=maroon face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:maroon;font-weight:bold'>Active Outdoors</span></font></b><o:p></o:p></p>
<p><st1:Street w:st="on"><st1:address w:st="on"><b><font size=2 color=maroon
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:maroon;
font-weight:bold'>3055 Lebanon Rd, Ste 2301</span></font></b></st1:address></st1:Street><o:p></o:p></p>
<p><st1:place w:st="on"><st1:City w:st="on"><b><font size=2 color=maroon
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:maroon;
font-weight:bold'>Nashville</span></font></b></st1:City><b><font size=2
color=maroon face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:maroon;font-weight:bold'>, <st1:State w:st="on">TN</st1:State> <st1:PostalCode
w:st="on">37214</st1:PostalCode></span></font></b></st1:place><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Extension:
2357</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Office:
615-263-4066</span></font><o:p></o:p></p>
<p><st1:City w:st="on"><st1:place w:st="on"><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Mobile</span></font></st1:place></st1:City><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>:
615-207-0318</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Email:</span></font>
<a href="mailto:micah.bennett@als-xtn.com"><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>micah.bennett@als-xtn.com</span></font></a><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Website: </span></font><a
href="http://www.als-xtn.com"><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>www.als-xtn.com</span></font></a><o:p></o:p></p>
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