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<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'>Hello,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'>The calls are from PSTN to internal. We
are operating a <st1:place w:st="on"><st1:PlaceName w:st="on">Call</st1:PlaceName>
<st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>. We only got
problem for the incoming calls. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'>There is no data log for CDR. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'>What do you mean PRI/E1 look? Down? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'>I think it’s not coz we still
received calls but just the number of dropped call compare to last time are big
different number (now the number of dropped call are up to about 300 calls per
day).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'>The calls drop when connected. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'>Thanks for your help.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Larry Hadrava
[mailto:lhadrava@ipexpert.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, April 28, 2009 6:20
PM<br>
<b><span style='font-weight:bold'>To:</span></b> Huy Hamsovannary<br>
<b><span style='font-weight:bold'>Cc:</span></b> <st1:PersonName w:st="on">cisco-voip@puck.nether.net</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Call
Drop</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Can you give us more to go on that - the calls were being dropped?<o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Were they internal to internal? PSTN to internal? Internal to PSTN?<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>What did the CDR's show? <o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>What do your PRI's / E!'s look like? <o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Are the calls being dropped coming / going out a certain GW?<o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Did the calls drop when transferred, when connected, in the middle of
the call, etc?<o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br clear=all>
Larry Hadrava<br>
CCIE #12203 CCNP CCNA<br>
Sr. Support Engineer – IPexpert, Inc.<br>
URL: <a href="http://www.IPexpert.com">http://www.IPexpert.com</a><br>
<br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Tue, Apr 28, 2009 at 12:44 AM, Huy Hamsovannary <<a
href="mailto:hamsovannary@gmail.com">hamsovannary@gmail.com</a>> wrote:<o:p></o:p></span></font></p>
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<p><font size=2 face=Calibri><span style='font-size:11.0pt;font-family:Calibri'>Hi
all,</span></font><o:p></o:p></p>
<p><font size=2 face=Calibri><span style='font-size:11.0pt;font-family:Calibri'> </span></font><o:p></o:p></p>
<p><font size=2 face=Calibri><span style='font-size:11.0pt;font-family:Calibri'>Recently
we’re experiencing lots of call drop. We are using CallManager 4.2. </span></font><o:p></o:p></p>
<p><font size=2 face=Calibri><span style='font-size:11.0pt;font-family:Calibri'> </span></font><o:p></o:p></p>
<p><font size=2 face=Calibri><span style='font-size:11.0pt;font-family:Calibri'>Does
anyone know what could be the reason for this issue? </span></font><o:p></o:p></p>
<p><font size=2 face=Calibri><span style='font-size:11.0pt;font-family:Calibri'> </span></font><o:p></o:p></p>
<p><font size=2 face=Calibri><span style='font-size:11.0pt;font-family:Calibri'>Thanks,</span></font><o:p></o:p></p>
<p><font size=2 face=Calibri><span style='font-size:11.0pt;font-family:Calibri'> </span></font><o:p></o:p></p>
<p><font size=2 face=Calibri><span style='font-size:11.0pt;font-family:Calibri'> </span></font><o:p></o:p></p>
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