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<title>RE: [cisco-voip] VG224 issue</title>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We did not run any alarm or fire systems through the VG224, just
didn’t seem like the right thing to do.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Extended power outage = no ability to dial out for those
systems.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We do have other devices that have modems but they are not
having issues, older systems running at 9600 or 14.4.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>These are the commands that I remember being important when
troubleshooting the problems we had (I think, it’s been a while ago):<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>voice service voip<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> modem passthrough nse codec g711ulaw<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>no ccm-manager fax protocol cisco<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>mgcp modem passthrough voip mode nse<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>mgcp fax t38 ecm<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>mgcp fax t38 inhibit<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>John<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Melvin Fong
[mailto:mfong@pacific.edu] <br>
<b>Sent:</b> Wednesday, April 29, 2009 5:37 PM<br>
<b>To:</b> Truelove_John; Matthew Loraditch; Scott Kee; Chris Clouse; Paul;
STEVEN CASPER; Jonathan Charles; Lelio Fulgenzi<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] VG224 issue<o:p></o:p></span></p>
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</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Did you also experience trouble with modem? We are having
issues with ones that connect for fire and burglar alarms using Contact ID
format.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Truelove_John<br>
<b>Sent:</b> Wednesday, April 29, 2009 2:30 PM<br>
<b>To:</b> Matthew Loraditch; Scott Kee; Chris Clouse; Paul; STEVEN CASPER;
Jonathan Charles; Lelio Fulgenzi<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] VG224 issue<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p style='margin-bottom:12.0pt'><span style='font-size:10.0pt'>I had similar
issues with our VG224 to begin with like only receiving 1 page,<br>
not connecting to other fax machines, errors in trans/recv of fax.<br>
<br>
I had to do the following:<br>
<br>
run as pass through on VG224s<br>
disable ECM on all fax machines<br>
disable Super G3 on all fax machines<br>
Set trans/recv. rates to 14.4 or 9600<br>
<br>
On remote sites, make sure that they are using G711.<br>
<br>
Since I made these changes, we have not had any issues with our fax machines.<br>
<br>
We run in MGCP mode...no problems.<br>
<br>
Hope that helps.<br>
John<br>
<br>
<br>
-----Original Message-----<br>
From: cisco-voip-bounces@puck.nether.net on behalf of Matthew Loraditch<br>
Sent: Wed 4/29/2009 4:31 PM<br>
To: Scott Kee; 'Chris Clouse'; 'Paul'; STEVEN CASPER; Jonathan Charles; Lelio
Fulgenzi<br>
Cc: cisco-voip@puck.nether.net<br>
Subject: Re: [cisco-voip] VG224 issue<br>
<br>
If you can do it change to pass through, I have had massive issues with Rely
and wherever I can I use passthrough and no issues<br>
<br>
<br>
Matthew Loraditch<br>
1965 Greenspring Drive<br>
Timonium, MD 21093<br>
support@heliontechnologies.com<br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at www.heliontechnologies.com<br>
Support Issue? Email support@heliontechnologies.com for fast assistance!<br>
<br>
<br>
-----Original Message-----<br>
From: cisco-voip-bounces@puck.nether.net [<a
href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of Scott Kee<br>
Sent: Wednesday, April 29, 2009 4:30 PM<br>
To: 'Chris Clouse'; 'Paul'; STEVEN CASPER; Jonathan Charles; Lelio Fulgenzi<br>
Cc: cisco-voip@puck.nether.net<br>
Subject: Re: [cisco-voip] VG224 issue<br>
<br>
I am doing fax-relay<br>
<br>
<br>
<br>
-----Original Message-----<br>
From: Chris Clouse [<a href="mailto:Chris.Clouse@cdw.com">mailto:Chris.Clouse@cdw.com</a>]<br>
Sent: Wednesday, April 29, 2009 3:29 PM<br>
To: Scott Kee; 'Paul'; STEVEN CASPER; Jonathan Charles; Lelio Fulgenzi<br>
Cc: cisco-voip@puck.nether.net<br>
Subject: RE: [cisco-voip] VG224 issue<br>
<br>
Are you guys doing fax-relay or fax-passthrough?<br>
<br>
~Chris<br>
<br>
-----Original Message-----<br>
From: cisco-voip-bounces@puck.nether.net [<a
href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of Scott Kee<br>
Sent: Wednesday, April 29, 2009 3:20 PM<br>
To: 'Paul'; STEVEN CASPER; Jonathan Charles; Lelio Fulgenzi<br>
Cc: cisco-voip@puck.nether.net<br>
Subject: Re: [cisco-voip] VG224 issue<br>
<br>
How about H323?<br>
I am just having too many issues with MGCP with the fax machines.<br>
<br>
<br>
-----Original Message-----<br>
From: Paul [<a href="mailto:asobihoudai@yahoo.com">mailto:asobihoudai@yahoo.com</a>]<br>
Sent: Wednesday, April 29, 2009 2:41 PM<br>
To: STEVEN CASPER; Jonathan Charles; Lelio Fulgenzi<br>
Cc: Scott Kee; cisco-voip@puck.nether.net<br>
Subject: Re: [cisco-voip] VG224 issue<br>
<br>
<br>
<a href="http://www.cisco.com/en/US/docs/ios/12_4t/12_4t2/ht1vg224.html">http://www.cisco.com/en/US/docs/ios/12_4t/12_4t2/ht1vg224.html</a><br>
<br>
<a
href="http://cisco.com/en/US/docs/ios/voice/fxs/configuration/guide/fxssccpsplmft.html">http://cisco.com/en/US/docs/ios/voice/fxs/configuration/guide/fxssccpsplmft.html</a><br>
<br>
These two documents should give you plenty of information on how to configure
the FXS ports to be controlled via Skinny.<br>
<br>
<br>
<br>
<br>
________________________________<br>
From: STEVEN CASPER <SCASPER@mtb.com><br>
To: Jonathan Charles <jonvoip@gmail.com>; Lelio Fulgenzi
<lelio@uoguelph.ca><br>
Cc: Scott Kee <SKee@cmsstl.com>; cisco-voip@puck.nether.net<br>
Sent: Wednesday, April 29, 2009 3:10:17 PM<br>
Subject: Re: [cisco-voip] VG224 issue<br>
<br>
<br>
All of our VG224s are MGCP and we have been experiencing a lot of
fax pain lately ourselves. When we talked to TAC they told us that MGCP or SCCP
makes no difference and that we should change all of our fax machines to not
use Super G and to reduce the speed of the fax machines. In a company of our
size this is just not going to work.<br>
<br>
I am considering changing to SCCP to give it a try. Could someone share a
sanitized SCCP config for a VG224 and what advantages they think there are to
using SCCP as opposed to MGCP? Other than it works better :) I am going to have
to give a couple of technical reasons.<br>
<br>
Thanks<br>
Steve<br>
<br>
Please consider the impact on our environment before printing this e-mail.<br>
<br>
>>> Lelio Fulgenzi <lelio@uoguelph.ca> 4/27/2009 1:27 PM
>>><br>
<br>
I third that opinion. I use SCCP and it was very easy to setup. I think SCCP
debugs are also more helpful (I could be wrong there).<br>
<br>
That being said, we are using modem/fax passthrough and have downgraded our
FAXes to 14.4/ECC off.<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br>
<br>
<br>
----- Original Message -----<br>
From: "Jonathan Charles" <jonvoip@gmail.com><br>
To: "Paul" <asobihoudai@yahoo.com><br>
Cc: "Scott Kee" <SKee@cmsstl.com>, cisco-voip@puck.nether.net<br>
Sent: Monday, April 27, 2009 1:16:01 PM GMT -05:00 US/Canada Eastern<br>
Subject: Re: [cisco-voip] VG224 issue<br>
<br>
Oh, wow, it is MGCP... I didn't even see that...<br>
<br>
Yeah, ditto, go with SCCP.<br>
<br>
J<br>
<br>
On Mon, Apr 27, 2009 at 9:24 AM, Paul <asobihoudai@yahoo.com> wrote:<br>
><br>
> Personally, I'd ditch the MGCP and use Skinny for the VG224. I've had a
lot more luck and flexibility using Skinny. Make sure you update the IOS on the
VG.<br>
><br>
> Paul<br>
><br>
><br>
> ----- Original Message ----<br>
> From: Scott Kee <SKee@cmsstl.com><br>
> To: "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net><br>
> Sent: Monday, April 27, 2009 8:58:18 AM<br>
> Subject: [cisco-voip] VG224 issue<br>
><br>
><br>
> I have VG224 with CM 6.1 and using MGCP. I have about 18 fax
machines plugged into this Voice Gateway.<br>
> Sometime early March people started complaining that they weren't
receiving faxes from outside.<br>
> They were hearing fast busy signal when outside people send faxes to the
fax machines that were plugged into the VG 224.<br>
> I reloaded VG 224 and power recycled fax machines but it did not make any
difference.<br>
> I called Cisco TAC and worked on the issue for about 20 hours but did not
find any issues.<br>
> We RMA the router but it did not make any difference. We ended up
removing the VG224 gateway from CM and recreated it. That seemed fixed
the issues then.<br>
><br>
> This afternoon, I am seeing exact same issues with VG 224. It was
working fine till now.<br>
> I did not make any configuration changes on the VG224...<br>
> I am going to call Cisco tomorrow morning but I don't know Cisco is going
to do this time?<br>
> Is this CM issue or VG?<br>
><br>
> Does anyone experience this issue?<br>
><br>
> Any help would really appreciated.<br>
><br>
> Thanks,<br>
><br>
> _______________________________________________<br>
> cisco-voip mailing list<br>
> cisco-voip@puck.nether.net<br>
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