Hello, <div>We currently have Call Manager 4.1(3)sr5d, CRA 3.5(2), and Cisco Unity 4.0(4). I have never created a full 800 number with queuing functions with this setup. </div><div><br></div><div>I have translated the 800 number to an extension via Call Manager. That number is then translated into a CTI Route Point and into a JTAPI trigger. I have also configured the voice mail for this new 800 number if it is after hours, or no one can take the call.</div>
<div><br></div><div>The problem I am having is trying to link the cra script to the actual agent skills. I am sorry for my wording, as I have never done this before. I can call our 800 number and get to almost all of the prompts, but then I get an error saying, "A system error has occurred. Please contact your system administrator." Or something like that. This error comes as soon as it is trying to transfer it through a queue. Can someone please assist with instructions on how to configure the script and cra application to acknowledge the new skill set and agents in the skill set? I have attached the actual script.</div>
<div><br></div><div>The name of the skill I want to use is SL_NY_Eng and SL_NY_Spn. I have only created these new skills and added an agent to there via the cra application. I do not know if there is more that I had to do. Again, please let me know if there is a problem with sending attachments.</div>
<div><br></div><div>Vankir Scott<br>Network Administrator<br><br>R&B Solutions Inc.<br>860 Northpoint Blvd.<br>Waukegan, IL. 60085<br>work number: (847)856-7022<br><br>This message is intended only for the named recipient. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.<br>
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