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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Found the solution to my problem in the end - with some help
from Cisco. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The solution attached allows you to have a script that runs on
your PSTN gateway that polls a www server for the name of any incoming caller's
ANI. You need to build your own www site, script and database to return to the
results - however you probably already have most of this in the form of an
internal company phonelist. We are using CUCM 6 & 7 and a 2821 for the voice
infrastructure, and IIS and SQL which is feed from Active Directory for the
database infrastrucutre. It all works perfectly with about 3000 numbers in the
database.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The functionality is enabled by a TCL script that goes on the
PSTN gateway router. The script came from Cisco initially and works like this:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Router gets an incoming PSTN call that matches the DID dial peer.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Router executes the attached script (caller_name.tcl)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>caller_name.tcl sends a www POST request with the parameter
"ani" which is the caller's number / ani to your www server<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>you build a website at <a
href="http://x.x.x.x/IPTelephony/Default.asp">http://x.x.x.x/IPTelephony/Default.asp</a>
that takes the ani as a POST and looks it up in your corporate directory<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>your script at <a href="http://x.x.x.x/IPTelephony/Default.asp">http://x.x.x.x/IPTelephony/Default.asp</a>
must return either the plain text-only name like "Joe Bloggs" or
another string like "Unknown Caller" -- no html or anything else,
just characters<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>the characters/string returned from the script is displayed on
the screen of the IP Phones<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You need to get the caller_name.tcl script and do this:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> change x.x.x.x to the IP of your webserver<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> change y.y.y.y to the IP of your publisher<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> load the script into the TFTP root on your publisher<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> setup your x.x.x.x website and scripts and database
(the hard bit)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> add these commands to your gateway:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>application<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>service caller
tftp://y.y.y.y/caller_name.tcl<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>dial-peer voice 4000 pots<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'> description Incoming
PSTN Calls<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'> service caller<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'> incoming called-number
99999999..$<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'> direct-inward-dial<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>and your done…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Also - if you use remote destinations / mobility / snr then the
CUCM will overwrite whatever ANI response the tcl script gets. So if altering
name is set for a remote destination (mobile phone) then it will overwrite
whatever the gateway puts there.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hope this helps someone --- it really should be a standard
feature from Cisco but its not. It seems whenever I replace a PABX with a Cisco
solution this is one of the first things users ask for - as most PABX's could have
global name / outside number combinations in a directory or abbreviated
numbering.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Nick.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Jason Burns [mailto:burns.jason@gmail.com] <br>
<b>Sent:</b> Friday, 28 November 2008 2:59 PM<br>
<b>To:</b> Mooney, Nicholas<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Adding names for outside callers<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>The Mobility feature in
CallManager 6.X might do what you're looking for.<br>
<br>
When the remote device associated with a particular user calls in, CallManager
does know which user is making the inbound call. I don't know what the display
info would be on these calls though.<o:p></o:p></p>
<div>
<p class=MsoNormal>On Thu, Nov 27, 2008 at 9:40 PM, Mooney, Nicholas <<a
href="mailto:Nicholas.Mooney@astrazeneca.com">Nicholas.Mooney@astrazeneca.com</a>>
wrote:<o:p></o:p></p>
<p class=MsoNormal>Hi<br>
<br>
We have a requirement for our staff with mobile/cell phones calling to
CallManager to have their name displayed when the phone is ringing, along with
their number.<br>
<br>
I know it can be achieved on ARC Enterprise if you add the external numbers to
phone book, but we need it display on all general SCCP handsets (such 7942).<br>
<br>
Any ideas? Can the names be added on the gateway (h.323) or through a
translation pattern or a TCL script?<br>
<br>
Up to 500 names/numbers would be needed.<br>
<br>
Regards,<br>
<br>
Nick<br>
<br>
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<p class=MsoNormal><o:p> </o:p></p>
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