I'm a little slow on the response (a week behind reading these messages) but what version of Unity Express are you using? <div>If you have a new enough version there might be a easy way to build this script through the web GUI (I can't remember what version this was introduced, it's there in 3.2 for sure). If you go into the web GUI for CUE Under System->Scripts then click new script, and you can add menu options for 1 transfer to 3901 for 2 transfer to 3920 etc.<div>
<br><div><br><br><div class="gmail_quote">On Wed, May 6, 2009 at 11:02 AM, Paul <span dir="ltr"><<a href="mailto:asobihoudai@yahoo.com">asobihoudai@yahoo.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
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Customers don't like dialing by last name?<br>
<div class="im"><br>
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----- Original Message ----<br>
From: John P Callahan <<a href="mailto:jcallaha@willamette.edu">jcallaha@willamette.edu</a>><br>
To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Sent: Wednesday, May 6, 2009 12:30:31 PM<br>
Subject: [cisco-voip] really simple auto attendant script?<br>
<br>
<br>
</div><div><div></div><div class="h5">We have a remote facility running CME and UE on a Cisco 2811 with several POTS lines. The POTS lines all plar to a receptionist, and if the receptionist doesn't answer they forward to the UE aa.aef auto-attendant.<br>
<br>
They don't like the auto-attendant - callers are saying it's too complicated...<br>
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What the office wants is "You have reached ____. Press 1 for ___, press 2 for ___, press 3 for ____". I've downloaded the Cisco CUE editor but starting from scratch seems well -- hard. The included UE "aasimple.aef" is close to what we want but our extensions are 4 digits and not contiguous, so "Press 3901 for ___, press 3920 for ___" doesn't seem that much better than what they have now.<br>
<br>
Does anyone have an aef script that plays a welcome message, waits for a single digit, and uses parameters like "Transfer0", "Transfer1", "Transfer2", "Transfer3", "Transfer4" to route a call? Or can I use "aasimple.aef" and somehow translate single digit extensions to their 4 digit extensions?<br>
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Thanks!<br>
<br>
John<br>
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--<br>
John P. Callahan <<a href="mailto:jcallaha@willamette.edu">jcallaha@willamette.edu</a>><br>
Director, Network Services Willamette University<br>
900 State St, Salem OR, 97301<br>
Phone: 503-375-5495 Fax: 503-375-5456<br>
<br>
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</div></div></blockquote></div><br><br clear="all"><br>-- <br>Denis Pointer, A. Sc. T.<br>Customer Systems Analyst (Senior Design)<br><br>CCVP, CCNA, CCDA<br>Cisco Unified Contact Center Specialist<br>Cisco IP Telephony Design Specialist<br>
Cisco Unity Design Specialist<br>Cisco Unity Support Specialist<br>Cisco IP Communications Express Specialist<br>
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