<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">I believe that depends on how fancy you get with your outbound dialer campaign. Be advised there are some legal requirements about auto dialing folks.<div><br></div><div>If you want to dynamically dial based on agent availability then you definitely have to have agents. This primarily comes in when you are dialing large numbers of users that may not answer. However, it also comes into consideration when you fill up all available agents and should therefore stop dialing because you cannot provide a live person on the phone within the legal time limit.</div><div><br></div><div>If you do not have agents and cannot monitor their idle/busy status then how do you know to stop dialing?</div><div><br></div><div>Dialing campaigns are a very deep subject with regulatory (read $$$) implications. Just a word of advice - tread carefully.</div><div><br></div><div>/Wes</div><div><br></div><div><div><div>On May 13, 2009, at 5:26 PM, Voice Noob wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div lang="EN-US" link="blue" vlink="purple"><div class="Section1"><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">I have a customer that wants to do an outbound campaign only. They have a simple application that is going to read from a file, and place calls to those users and leave a recorded msg. Is the only way to get outbound port purchase agents? I know I need UCCX to do some of what they want but why do I need to purchase agent licenses when I will not have any agents signed in? Can anyone confirm this? Thanks.<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div></div>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></div></span></div><br></div></body></html>