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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>When you say the caller is not there do
you mean that they can’t pickup the call (the phone still rings) or that
they press pickup, the call stops ringing, but the caller is not there?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Have you tried creating a new pickup group
and then reassigning it? Is the correct partition selected for both the
pickup group and the phone?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <st1:PersonName
w:st="on">cisco-voip-bounces@puck.nether.net</st1:PersonName> [mailto:<st1:PersonName
w:st="on">cisco-voip-bounces@puck.nether.net</st1:PersonName>] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Webber, Bill<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, May 14, 2009 12:36
PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Auto Call
Pickup</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We’re trying to get Auto Call Pickup working and the
Cisco doc is a little confusing. I’ve checked the
“System/Services/Clusterwide Parameters(Feature – Call
Pickup” and Auto Call Pickup Enabled is equal to True. We’ve
created call pickup groups and users are stating that they’re not able to
pick up calls on phones in the same group. The process we received is as
follows:</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>A call is ringing on a phone in the group.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>A person in the group sees and hears the incoming call on
their phone.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>They pickup the handset</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Press more</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Press pickup</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>But the caller is not there.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any suggestions?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'><img
width=83 height=92 id="_x0000_i1025" src="cid:image001.jpg@01C9D495.D3563E30"> </span></font><font
size=2 face=ISOCTEUR><span style='font-size:10.0pt;font-family:ISOCTEUR'>Bill
Webber </span></font><o:p></o:p></p>
<p><st1:Street w:st="on"><st1:address w:st="on"><font size=2 face=ISOCTEUR><span
style='font-size:10.0pt;font-family:ISOCTEUR'>2900 Community College Avenue</span></font></st1:address></st1:Street><o:p></o:p></p>
<p><font size=2 face=ISOCTEUR><span style='font-size:10.0pt;font-family:ISOCTEUR'>MSS-500</span></font><o:p></o:p></p>
<p><st1:place w:st="on"><st1:City w:st="on"><font size=2 face=ISOCTEUR><span
style='font-size:10.0pt;font-family:ISOCTEUR'>Cleveland</span></font></st1:City><font
size=2 face=ISOCTEUR><span style='font-size:10.0pt;font-family:ISOCTEUR'>, <st1:State
w:st="on">OH</st1:State> <st1:PostalCode w:st="on">44115</st1:PostalCode></span></font></st1:place><o:p></o:p></p>
<p><font size=2 face=ISOCTEUR><span style='font-size:10.0pt;font-family:ISOCTEUR'>216-987-4372</span></font><o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
<br>
<br>
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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