<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
<META NAME="Generator" CONTENT="MS Exchange Server version 6.5.7654.12">
<TITLE>Re: [cisco-voip] Agent reserve issue</TITLE>
</HEAD>
<BODY>
<!-- Converted from text/plain format -->
<BR>
<P><FONT SIZE=2>I had the same problem and it was a CSS issue, check the partitions<BR>
<BR>
Regards<BR>
<BR>
<BR>
Victor Manuel Rodriguez Gutierrez<BR>
Neoris Consulting Services<BR>
Tel. +52 81 88885182<BR>
San Pedro Garza Garcia<BR>
<BR>
<BR>
----- Mensaje original -----<BR>
De: cisco-voip-bounces@puck.nether.net <cisco-voip-bounces@puck.nether.net><BR>
Para: cisco-voip@puck.nether.net <cisco-voip@puck.nether.net><BR>
Enviado: Fri May 15 07:21:59 2009<BR>
Asunto: [cisco-voip] Agent reserve issue<BR>
<BR>
hi all,<BR>
<BR>
I have installed UCCX 7.0 with UCM 6.1.2 . i am trying to land a call on agent but it when hit the trigger after playing prompt the agent gets reserve state for a sec and then gets Not Ready and call goes to queue. Any idea<BR>
<BR>
<BR>
Regards,<BR>
<BR>
<BR>
<BR>
<BR>
<BR>
<BR>
________________________________<BR>
<BR>
Windows Live Messenger just got better. Find out more! <<A HREF="http://clk.atdmt.com/UKM/go/134665230/direct/01/">http://clk.atdmt.com/UKM/go/134665230/direct/01/</A>><BR>
</FONT>
</P>
<HR>
<FONT size=2><FONT color=#ff0000>
<P class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-layout-grid-align: none"><FONT
color=#000000><FONT size=1><SPAN
style="FONT-SIZE: 7pt; FONT-FAMILY: 'Trebuchet MS'; mso-bidi-font-family: 'Trebuchet MS'; mso-ansi-language: EN-US"><FONT
face=Arial size=1><FONT face=Verdana><STRONG>Este documento puede incluir
información confidencial y propiedad de Neoris y deberá ser leído solamente por
la o las personas a quienes está dirigido. Si usted ha recibido este mensaje por
error, por favor avise inmediatamente al remitente contestando y eliminando este
correo. Cualquier punto de vista u opiniones expresadas en este mensaje son del
remitente y no necesariamente coinciden con aquellas de Neoris. Este documento
no deberá ser reproducido, copiado, distribuido, publicado, ni modificado por
terceros sin la autorización por escrito de Neoris.</STRONG><FONT size=2>
</FONT></P>
<P><FONT color=#ff0000 size=1><STRONG>Este mensaje ha sido <SPAN
class=254115416-27052005>verificado </SPAN>contra virus. Visítenos en
</STRONG></FONT><A title=outbind://91/www.neoris.com
href="outbind://91/www.neoris.com"><U title=outbind://91/www.neoris.com><FONT
title=outbind://91/www.neoris.com size=1><EM
title=outbind://91/www.neoris.com><STRONG>www.neoris.com</STRONG></EM></FONT></U></A>.</P></FONT></FONT></SPAN></FONT></FONT>
<P class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-layout-grid-align: none"><FONT
color=#000000><FONT size=1><STRONG><SPAN
style="FONT-SIZE: 7pt; FONT-FAMILY: 'Trebuchet MS'; mso-bidi-font-family: 'Trebuchet MS'; mso-ansi-language: EN-US"><FONT
face=Arial size=1><FONT face=Verdana>This document may include proprietary and
confidential information of Neoris, and may only be read by those person or
persons to whom it is addressed. If you have received this e-mail message in
error, please advise the sender immediately by reply e-mail and delete this
message. Any views or opinions expressed in this e-mail are those of the
sender and do not necessarily coincide with those of Neoris. This document may
not be reproduced, copied, distributed, published, modified or furnished to
third parties, without the prior written consent of Neoris.</FONT></P>
<P><FONT face=Verdana color=#ff0000 size=1><STRONG>This e-mail message has been
scanned for viruses and cleared. Visit us at </STRONG></FONT><FONT face=Verdana
size=1><STRONG><EM><A
href="http://www.neoris.com">www.neoris.com</A>.</EM></STRONG></FONT></FONT></SPAN></STRONG></FONT></FONT></FONT></FONT>
<HR>
<P></P>
</BODY>
</HTML>