<br>Hi Guys,<br><br>I was playing with the Arc 504 enterprise "arc connect CT server" integration with CCM702.10000,18<br clear="all"><br>When there is a double line from same MAC address/device, ARC CT server is going banana. It is keep shutting down the arc ct server and restarting it.<br>
Once I de-associated the 2nd line from ARC TAPI user in CCM, of same device then its okay. it doesn't shut/restart.<br><br>Q1: Is there any fix for this bug for Arc console? End user can easily do this kind of mistake (associate both phone lines) and can loose the whole console.<br>
<br>Q2: is CTI server from ARC is a must to install? I found its working without Arc CTI server. Calls are routed. <br><br>
Is ARC CTI server in Enterprise v5 for pulling users info from ccm without a need of associatng each and every ccm phone manually? It pulls using application user all devices from ccm?<br>or is there any other purpose?<br>
<br>Here are the ccm and arc server logs:<br><br><br>CCM CTI SDL traces<br>============================================================<br><br><br><br>000016201| 2009/05/17 08:56:26.304| 001| AppInfo | | | CTIHandler(1,200,16,15) | | | Send CTI Server Heartbeat<br>
000016202| 2009/05/17 08:56:26.573| 001| SdlSig | CtiClientHeartbeatTimer | ready | CTIHandler(1,200,16,15) | SdlTimerService(1,200,3,1) | (1,200,15,1).1450-(*:*) | [R:HP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]<br>
000016203| 2009/05/17 08:56:56.130| 001| AppInfo | | | CTIHandler(1,200,16,15) | | | [CTI-APP] [CTIHandler::processIncomingMessage] CTI Client Heartbeat ( application name=CiscoTSP001-142.2.64.51)<br>
000016204| 2009/05/17 08:56:56.130| 001| SdlSig | CtiHeartbeat | ready | CTIHandler(1,200,16,15) | CTIHandler(1,200,16,15) | (1,200,15,1).1510-(*:*) | [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0] <br>
000016205| 2009/05/17 08:56:56.320| 001| SdlSig | CtiServerHeartbeatTimer | ready | CTIHandler(1,200,16,15) | SdlTimerService(1,200,3,1) | (1,200,15,1).1450-(*:*) | [R:HP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]<br>
000016206| 2009/05/17 08:56:56.320| 001| AppInfo | | | CTIHandler(1,200,16,15) | | | [CTI-APP] [CTIHandler::OutputCtiMessage ] CTI Server Heartbeat ( application name=CiscoTSP001-142.2.64.51)<br>
000016207| 2009/05/17 08:56:56.320| 001| AppInfo | | | CTIHandler(1,200,16,15) | | | Send CTI Server Heartbeat<br>
000016208| 2009/05/17 08:56:56.578| 001| SdlSig | CtiClientHeartbeatTimer | ready | CTIHandler(1,200,16,15) | SdlTimerService(1,200,3,1) | (1,200,15,1).1450-(*:*) | [R:HP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]<br>
000016209| 2009/05/17 08:57:26.153| 001| AppInfo | | | CTIHandler(1,200,16,15) | | | [CTI-APP] [CTIHandler::processIncomingMessage] CTI Client Heartbeat ( application name=CiscoTSP001-142.2.64.51)<br>
000016210| 2009/05/17 08:57:26.153| 001| SdlSig | CtiHeartbeat | ready | CTIHandler(1,200,16,15) | CTIHandler(1,200,16,15) | (1,200,15,1).1511-(*:*) | [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0] <br>
000016211| 2009/05/17 08:57:26.338| 001| SdlSig | CtiServerHeartbeatTimer | ready | CTIHandler(1,200,16,15) | SdlTimerService(1,200,3,1) | (1,200,15,1).1450-(*:*) | [R:HP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]<br>
000016212| 2009/05/17 08:57:26.338| 001| AppInfo | | | CTIHandler(1,200,16,15) | | | [CTI-APP] [CTIHandler::OutputCtiMessage ] CTI Server Heartbeat ( application name=CiscoTSP001-142.2.64.51)<br>
000016213| 2009/05/17 08:57:26.338| 001| AppInfo | | | CTIHandler(1,200,16,15) | | | Send CTI Server Heartbeat<br>
000016214| 2009/05/17 08:57:26.592| 001| SdlSig | CtiClientHeartbeatTimer | ready | CTIHandler(1,200,16,15) | SdlTimerService(1,200,3,1) | (1,200,15,1).1450-(*:*) | [R:HP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]<br>
000016215| 2009/05/17 08:57:56.132| 001| AppInfo | | | CTIHandler(1,200,16,15) | | | [CTI-APP] [CTIHandler::processIncomingMessage] CTI Client Heartbeat ( application name=CiscoTSP001-142.2.64.51)<br>
000016216| 2009/05/17 08:57:56.132| 001| SdlSig | CtiHeartbeat | ready | CTIHandler(1,200,16,15) | CTIHandler(1,200,16,15) | (1,200,15,1).1512-(*:*) | [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0] <br>
000016217| 2009/05/17 08:57:56.349| 001| SdlSig | CtiServerHeartbeatTimer | ready | CTIHandler(1,200,16,15) | SdlTimerService(1,200,3,1) | (1,200,15,1).1450-(*:*) | [R:HP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]<br>
000016218| 2009/05/17 08:57:56.350| 001| AppInfo | | | CTIHandler(1,200,16,15) | | | [CTI-APP] [CTIHandler::OutputCtiMessage ] CTI Server Heartbeat ( application name=CiscoTSP001-142.2.64.51)<br>
000016219| 2009/05/17 08:57:56.350| 001| AppInfo | | | CTIHandler(1,200,16,15) | | | Send CTI Server Heartbeat<br>
000016220| 2009/05/17 08:57:56.598| 001| SdlSig | CtiClientHeartbeatTimer | ready | CTIHandler(1,200,16,15) | SdlTimerService(1,200,3,1) | (1,200,15,1).1450-(*:*) | [R:HP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]<br>
000016221| 2009/05/17 08:58:26.133| 001| AppInfo | | | CTIHandler(1,200,16,15) | | | [CTI-APP] [CTIHandler::processIncomingMessage] CTI Client Heartbeat ( application name=CiscoTSP001-142.2.64.51)<br>
000016222| 2009/05/17 08:58:26.133| 001| SdlSig | CtiHeartbeat | ready | CTIHandler(1,200,16,15) | CTIHandler(1,200,16,15) | (1,200,15,1).1513-(*:*) | [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0] <br>
000016223| 2009/05/17 08:58:26.358| 001| SdlSig | CtiServerHeartbeatTimer | ready | CTIHandler(1,200,16,15) | SdlTimerService(1,200,3,1) | (1,200,15,1).1450-(*:*) | [R:HP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]<br>
000016224| 2009/05/17 08:58:26.358| 001| AppInfo | | | CTIHandler(1,200,16,15) | | | [CTI-APP] [CTIHandler::OutputCtiMessage ] CTI Server Heartbeat ( application name=CiscoTSP001-142.2.64.51)<br>
000016225| 2009/05/17 08:58:26.358| 001| AppInfo | | | CTIHandler(1,200,16,15) | | | Send CTI Server Heartbeat<br>
000016226| 2009/05/17 08:58:26.614|<br><br>ARC logs:<br>==================================================================<br> <br>17/5/2009 18:45:53.187|R|XML>Reply, ET=304, TR=, OS=2002, RT=, RE=, RD=
<br>17/5/2009 18:45:53.187|R|XML>DeviceStatus, Received, "2002", Capability=N, Service=N, MAC=SEP888888888888
<br>17/5/2009 18:45:53.187|M|"DeviceFeatureNE","RouterEvent","2002""
<br>17/5/2009 18:45:53.187|R|XML>Reply, ET=304, TR=, OS=2002, RT=, RE=, RD=
<br>17/5/2009 18:45:53.187|R|XML>DeviceStatus, Received, "2002", Capability=N, Service=N, MAC=SEP888888888888
<br>17/5/2009 18:45:53.187|M|"DeviceFeatureNE","RouterEvent","2002""
<br>17/5/2009 18:45:53.187|R|XML>Reply, ET=304, TR=, OS=3002, RT=, RE=, RD=
<br>17/5/2009 18:45:53.187|R|XML>DeviceStatus, Received, "3002", Capability=Y, Service=N, MAC=SEP888888888888
<br>17/5/2009 18:45:53.187|M|"DeviceFeatureNE","RouterEvent","3002""
<br>17/5/2009 18:45:53.187|R|XML>Reply, ET=304, TR=, OS=2002, RT=, RE=, RD=
<br>17/5/2009 18:45:53.187|R|XML>DeviceStatus, Received, "2002", Capability=N, Service=N, MAC=SEP888888888888
<br>17/5/2009 18:45:53.187|M|"DeviceFeatureNE","RouterEvent","2002""
<br>17/5/2009 18:45:53.187|R|XML>Reply, ET=304, TR=, OS=3002, RT=, RE=, RD=
<br>17/5/2009 18:45:53.187|R|XML>DeviceStatus, Received, "3002", Capability=Y, Service=N, MAC=SEP888888888888
<br>17/5/2009 18:45:53.187|M|"DeviceFeatureNE","RouterEvent","3002""
<br>17/5/2009 18:45:53.187|R|"TimerEvent","Event Relay [41]"
<br>17/5/2009 18:45:53.187|R|CT>"CTCE","Invalid","I:13","S:0","E:0 [0x00000000]"
<br>17/5/2009 18:45:53.187|R|CT>"CTEE","SEVT_MONITOR","E:10","2002","SNo:SEP888888888888"
<br>17/5/2009 18:45:53.187|R|CT>"CTEE","SEVT_MONITOR","2002","State:Y"
<br>17/5/2009 18:45:53.187|M|"DeviceFeatureNE","RouterEvent","2002""
<br>17/5/2009 18:45:53.187|R|CT>"TQueryForward","TQueryForward(Request)","2002","TQueryForward('2002')"
<br>17/5/2009 18:45:53.187|R|CT>"TQueryForward","TQueryForward(Response)","2002","TQueryForward() = SUCCESS"
<br>17/5/2009 18:45:53.187|R|CT>"CTEE","SEVT_DEVICE","E:97","2002","SNo:SEP888888888888"
<br>17/5/2009 18:45:53.187|R|CT>"CTEE","SEVT_DEVICE","EEVT_OUTOFSERVICE","2002"
<br>17/5/2009 18:45:53.187|R|"DeviceFailureEvent","2002"
<br>17/5/2009 18:45:53.187|R|"TIEnv.CTLAShutdownDP","Generate(teShutdown)","Devices.OutOfService:1","EventDelay:30000"
<br>17/5/2009 18:45:53.187|R|CT>"CTEE","SEVT_MONITOR","E:10","2002","SNo:SEP888888888888"
<br>17/5/2009 18:45:53.187|R|CT>"CTEE","SEVT_DEVICE","E:97","2002","SNo:SEP888888888888"
<br>17/5/2009 18:45:53.187|R|CT>"CTEE","SEVT_DEVICE","EEVT_OUTOFSERVICE","2002"
<br>17/5/2009 18:45:53.187|R|"DeviceFailureEvent","2002"
<br>17/5/2009 18:45:53.187|R|"TIEnv.CTLAShutdownDP","Already(teShutdown)","Devices.OutOfService:1"
<br>17/5/2009 18:45:53.187|R|"teMonitorBLFDevices","EventNotify"
<br>17/5/2009 18:45:53.187|R|CT>"MonitorDevice","MonitorStartDevice(Request)","3002","MonitorStartDevice('3002','',MT_MONITOR)"
<br>17/5/2009 18:45:53.187|R|CT>"MonitorDevice","MonitorStartDevice(Response)","3002","MonitorStartDevice() = FAILURE(15)"
<br>17/5/2009 18:45:53.187|R|"TimerEvent","Recycle","Generate(teMonitorBLFDevices)","CurrentIndex:1","BLFDevicesCount:2"
<br>17/5/2009 18:45:53.203|R|"TimerEvent","Event Relay [41]"
<br>17/5/2009 18:45:53.203|R|"teMonitorBLFDevices","EventNotify"
<br>17/5/2009 18:45:53.203|R|"teMonitorBLFDevices","No More BLF Device Left to be Monitored","CurrentIndex:2","BLFDevicesCount:2"
<br>17/5/2009 18:45:53.203|R|CT>"CTCE","Invalid","I:15","S:0","E:0 [0x00000000]"
<br>17/5/2009 18:45:53.203|R|CT>"CTEE","SEVT_MONITOR","E:10","3002","SNo:SEP888888888888"
<br>17/5/2009 18:45:53.203|R|CT>"CTEE","SEVT_MONITOR","3002","State:Y"
<br>17/5/2009 18:45:53.203|M|"DeviceFeatureNE","RouterEvent","3002""
<br>17/5/2009 18:45:53.203|R|CT>"TQueryForward","TQueryForward(Request)","3002","TQueryForward('3002')"
<br>17/5/2009 18:45:53.203|R|CT>"TQueryForward","TQueryForward(Response)","3002","TQueryForward() = SUCCESS"
<br>17/5/2009 18:45:53.203|R|CT>"CTEE","SEVT_DEVICE","E:97","3002","SNo:SEP888888888888"
<br>17/5/2009 18:45:53.203|R|CT>"CTEE","SEVT_DEVICE","EEVT_OUTOFSERVICE","3002"
<br>17/5/2009 18:45:53.203|R|"DeviceFailureEvent","3002"
<br>17/5/2009 18:45:56.656|M|"InitializeICDSystemLog","Initialize","Success"
<br>17/5/2009 18:46:23.203|R|"TimerEvent","teShutdown","Status:Y","RT:1","CTLF:Y","GCTLS:4""
<br>17/5/2009 18:46:23.203|R|"TIEnv.CTLAShutdownDP","Error(Event.Iteration)","Devices.OutOfService:1"
<br>17/5/2009 18:46:23.203|R|"TIEnv.CTLAShutdownDP","AutoRestartOnDeviceFail.Disabled","Devices.OutOfService:1","EventDelay:30000"
<br>17/5/2009 18:46:23.203|R|"TIEnv.CTLAShutdownDP","Error(NoGatewayDevices)","Shutdown.Imminent","gctlsFail"
<br>17/5/2009 18:46:23.203|M|"CTServerStatusNE","RouterEvent","CTServerStatus","1","1",""
<br>17/5/2009 18:46:23.203|M|"CTServerStatusNE","Server Shutdown\Restarted","CT Link Error"
<br>17/5/2009 18:46:23.234|M|"StopEMSCalendarClient","Started"
<br>17/5/2009 18:46:23.234|CL|"StopEMSClient","Current Client State:EMSUnknown","Last Client State:EMSUnknown"
<br>17/5/2009 18:46:23.234|CL|"DisconnectRecovery: Started "
<br>17/5/2009 18:46:23.234|CL|"DisconnectRecovery: End "
<br>17/5/2009 18:46:23.234|CL|"StopEMSClient","Success"
<br>17/5/2009 18:46:23.234|M|"StopEMSCalendarClient","Success"
<br>17/5/2009 18:46:23.234|M|"StopEMSCalendarClient","Shutdown","Started"
<br>17/5/2009 18:46:23.234|M|"StopEMSCalendarClient","Shutdown","Success"
<br>17/5/2009 18:46:23.234|M|"PMS>ShutdownPresenceManager","Status=pssStopped"
<br>17/5/2009 18:46:23.234|M|"ShutdownServices","Shutdown","Started"
<br>17/5/2009 18:46:23.234|M|"VoiceServerClient","ShutdownMonitor","Success"
<br>17/5/2009 18:46:23.234|R|"TIEnv","Destructor","Terminating event services..."
<br>17/5/2009 18:46:23.234|R|"FilterPriorityRoutingExecution.RouteManager.Stopped"
<br>17/5/2009 18:46:23.234|R|XML>Status, mssRunning -> mssShutdownREQ
<br>17/5/2009 18:46:23.234|R|XML>Reply, ET=301, TR=, OS=, RT=, RE=, RD=
<br>17/5/2009 18:46:23.234|R|XML>Status, mssShutdownREQ -> mssShutdown
<br>17/5/2009 18:46:23.234|R|XML>Reply, ET=304, TR=, OS=2002, RT=, RE=, RD=
<br>17/5/2009 18:46:23.234|R|XML>DeviceStatus, Received, "2002", Capability=N, Service=N, MAC=SEP888888888888
<br>17/5/2009 18:46:23.234|M|"DeviceFeatureNE","RouterEvent","2002""
<br>17/5/2009 18:46:23.234|R|XML>Reply, ET=304, TR=, OS=3002, RT=, RE=, RD=
<br>17/5/2009 18:46:23.234|R|XML>DeviceStatus, Received, "3002", Capability=Y, Service=N, MAC=SEP888888888888
<br>17/5/2009 18:46:23.234|M|"DeviceFeatureNE","RouterEvent","3002""
<br>17/5/2009 18:46:23.234|R|XML>Reply, ET=301, TR=, OS=, RT=, RE=, RD=
<br>17/5/2009 18:46:23.234|R|XML>Status, mssShutdown -> mssStopped
<br>17/5/2009 18:46:23.234|R|XML>Failover
<br>17/5/2009 18:46:23.234|R|XML>FailoverDevices
<br>17/5/2009 18:46:25.250|R|XML>TPGShutDown=0[0x00000000]
<br>17/5/2009 18:46:25.250|R|"ICD Routing Thread","Shutdown Started"
<br>17/5/2009 18:46:25.250|R|"ICD Routing Thread","Shutdown CT Calls"
<br>17/5/2009 18:46:25.250|R|"ICD Routing Thread","Shutdown CT Link"
<br>17/5/2009 18:46:25.250|R|CT>"ICDRouter","TLogOutServer","TLogOutServer(Request)","TLogOutServer()"
<br>17/5/2009 18:46:26.937|R|CT>"ICDRouter","TLogOutServer","TLogOutServer(Response)","TLogOutServer() = 0"
<br>17/5/2009 18:46:27.031|R|"ICD Routing Thread","Shutdown Complete"
<br>17/5/2009 18:46:27.031|R|"TIEnv","Destructor","Terminating callbacks..."
<br>17/5/2009 18:46:27.031|R|"TIEnv","Destructor","Terminating event objects..."
<br>17/5/2009 18:46:27.031|M|"ICDRouter","Shutdown","Success"
<br>17/5/2009 18:46:27.046|M|"ICDCommunications","Shutdown","Success"
<br>17/5/2009 18:46:27.046|M|"ShutdownDBObjects","Shutdown","Start"
<br>17/5/2009 18:46:27.046|M|"ShutdownDBObjects","Shutdown","Terminate Call Objects..."
<br>17/5/2009 18:46:27.046|M|"ShutdownDBObjects","Shutdown","Terminate Agent Objects..."
<br>17/5/2009 18:46:27.046|M|"ShutdownDBConnectionObject","Shutdown","SID:","CLF:10","CLF:1"
<br>17/5/2009 18:46:27.046|M|"ShutdownDBObjects","Shutdown","Complete"
<br>17/5/2009 18:46:27.046|M|"ICDDataBase","ShutdownDBObjects","Success"
<br>17/5/2009 18:46:27.046|M|"ICDDataBase","Shutdown","Success"
<br>17/5/2009 18:46:27.046|M|"RecordInterface","Shutdown","Success"
<br>17/5/2009 18:46:27.046|M|"ICDDataBase","Shutdown","Success"
<br>17/5/2009 18:46:27.046|M|"COM>SetCOMEnvironment.CoUninitialize"
<br>17/5/2009 18:46:27.046|M|"ShutdownServices","Shutdown","Completed"
<br>17/5/2009 18:46:27.046|M|"ShutdownVoiceServices","Shutdown","Started"
<br>17/5/2009 18:46:27.046|M|"VoiceServerClient","Shutdown","Success"
<br>17/5/2009 18:46:27.046|M|"ShutdownVoiceServices","Shutdown","Completed"
<br>17/5/2009 18:46:27.046|M|"Voice Process Error Logging","Uninitialize","Disabled","Ok"
<br>-- <br>Smile, you'll save someone else's day!<br>Frog<br>
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