You want time of day routing, or use a call handler.<div><br></div><div><div class="gmail_quote">On Tue, May 19, 2009 at 12:40 PM, Gin Murray <span dir="ltr"><<a href="mailto:kinusca@gmail.com">kinusca@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div>Hi,</div>
<div> </div>
<div>I am using CCM and CU with MGCP Gateways with PRI.</div>
<div> </div>
<div>The Customer wants that :</div>
<div> </div>
<div>1. For a specific set of numbers say Line 1, line2, line3 during the Daytime the call should directly land on the Operator console and in the off-business hours it should go to the Autoattendant.</div>
<div> </div>
<div>2. However during off-business hours if someone dials "0" to reach the operator it should go to a different extension say XYZ</div>
<div> </div>
<div>I can acheived No 2 by asking the Operator to do a CFwdall to the extension XYZ ...or is there a better way of doing it.</div>
<div> </div>
<div>However how do I acheive Requirement 1.</div>
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