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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi Mike,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I’m not sure about CCM 4.2 but in
4.1 you can’t login/logout of hunt groups. But if you’re using
extension mobility there is a work around. For each user you want to allow
login to the hunt group setup two user device profiles, say “John”
and “John_HG”. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>For “John” UDP setup with
their normal extension.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>For “John_HG” UDP, setup with
two lines, one is their main extension and then with a second extension that
will only be used for the hunt group.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Then add both these UDPs to John’s
user, and add the second extension to the hunt group instead of the John’s
main extension.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>So when John goes to login, after he
enters his username/password he will be prompted to select which profile he
wants, ie “John”, or “John_HG”.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>For the case where no one is logged in set
the forward no answer/busy fields in the hunt pilot to a number that sends the
call to IPCC. You might need to setup a route pattern to send over the call to
IPCC<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hope this helps,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Rob<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Mike J. Erickson<br>
<b><span style='font-weight:bold'>Sent:</span></b> 21 May 2009 17:25<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Calling
Group in CallManager 4.2</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:10.0pt;
font-family:Calibri'>Hi all,<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:10.0pt;
font-family:Calibri'> <o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:10.0pt;
font-family:Calibri'>Looking to add a customer service type group that users
login to answer calls from customers. 2-3 users in the office would login
when available. If no one is logged in the call will be sent to an IPCC
script to route to field techs. I would prefer not to use IPCC for the
people in the office. We are running CM 4.2(3) (Upgrading shortly).
Any assistance would be appreciated.<o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:10.0pt;
font-family:Calibri'> <o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:10.0pt;
font-family:Calibri'>Thanks,<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:10.0pt;
font-family:Calibri'>Mike<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:10.0pt;
font-family:Calibri'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:10.0pt;
font-family:Calibri'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:10.0pt;
font-family:Calibri'> <o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:10.0pt;
font-family:Calibri'> <o:p></o:p></span></font></p>
</div>
</div>
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