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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have a new location with IPCCE agents. For some
reason the outbound calls at this location’s gateway are being seen by
CTIOS as internal calls(Inside Agent). If I force the calls to exit
another site’s gateway they are seen as external calls. When calls
are seen as internal the agent stats are off since internal calls are not tallied
for the agents. Anyone know why this would happen? This is an H.323
gateway on Call Mgr 4.1.3(sr8a) and call classification is set to offnet.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><em><i><font size=2 color=black face="Times New Roman"><span
style='font-size:10.0pt;color:black'>Carlos Ortiz</span></font></i></em><o:p></o:p></p>
<p class=MsoNormal><em><i><font size=2 color=black face="Times New Roman"><span
style='font-size:10.0pt;color:black'>IP Communications Supervisor</span></font></i></em><o:p></o:p></p>
<p class=MsoNormal><em><i><font size=2 color=black face="Times New Roman"><span
style='font-size:10.0pt;color:black'>Information Technology</span></font></i></em><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><em><i><font size=2 color=black face="Times New Roman"><span
style='font-size:10.0pt;color:black'>SSC Incorporated</span></font></i></em><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><em><i><font size=2 color=black face="Times New Roman"><span
style='font-size:10.0pt;color:black'>(305) 779-6070 Ext. 7122</span></font></i></em><o:p></o:p></p>
<p class=MsoNormal><em><i><font size=2 color=black face="Times New Roman"><span
style='font-size:10.0pt;color:black'>cortiz<a
href="mailto:cortiz@sscincorporated.com">@sscincorporated.com</a></span></font></i></em><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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