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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Not necessarily, I have a customer with 6 operators/receptionists
but that’s because there are 6 different sites and there is an operator
at each site. I’d imagine there are many others with this type of
setup.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have no idea what I’m going to do when it’s time
for 8.0, ARC is ridiculously expensive for functionality these people have had
for free for years.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Matthew Loraditch</span></b><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:black'><br>
1965 Greenspring Drive<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Timonium, MD 21093 <br>
<a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com"><span style='color:
black'>www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span
style='color:black'>support@heliontechnologies.com</span></a> for fast
assistance!</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Voice Noob<br>
<b>Sent:</b> Wednesday, May 27, 2009 10:55 AM<br>
<b>To:</b> 'Bill Talley'<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Notice the B instead of D. I usually lead in with the CUBAC
software. Also if you have more than two or three “operators” you
probably have a call center and are putting the wrong product in for the
customer. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Bill Talley
[mailto:btalley@gmail.com] <br>
<b>Sent:</b> Wednesday, May 27, 2009 9:53 AM<br>
<b>To:</b> Voice Noob<br>
<b>Cc:</b> Syed Khalid Ali; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>I thought CUDAC listed at
$1395/seat. I could be wrong, but is that not per seat? There's
also added costs for software maintence, the server to run it on, hardware
maintence for the server, and labor to install it.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>On Wed, May 27, 2009 at 9:49 AM, Voice Noob <<a
href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p><span style='font-size:11.0pt;color:#1F497D'>What are you paying $5,000 for?
CUBAC is list $1,800 which can scale to monitor 500 phones. </span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:
10.0pt'> Bill Talley [mailto:<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>]
<br>
<b>Sent:</b> Wednesday, May 27, 2009 9:45 AM <o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt'><br>
<b>To:</b> Voice Noob<br>
<b>Cc:</b> Syed Khalid Ali; <a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7<o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<p> <o:p></o:p></p>
<div>
<p>Yes, thanks for the clarification Noob. I was referencing sales that
occured prior to April 19 and those scenarios would no longer apply.<o:p></o:p></p>
</div>
<div>
<p> <o:p></o:p></p>
</div>
<div>
<p>Free goes along when you just need basic functionality of line status, park
monitor, basic queuing and routing based on attendant availability for only or
two people and no more than that. Note the operative term in that
statement is NOT 'free', it's 'basic'. In my opinion, the ARC solutions
don't provide the same basic functionality as attendant console<em><b> in as simple
of a way</b></em>. <u> I'm not trying to debate which is
better, as ARC is a more scalable, more capable and probably more stable
application.</u> By saying 'basic' I'm including hardware
requirements, admin procedures, costs, etc. In the scenarios where
we've installed the free Cisco Attendant Console, ARC is way overkill.
That's due to either resistence to cost, IT staffing levels/skill sets,
budgets, hardware availability, etc.<o:p></o:p></p>
</div>
<div>
<p> <o:p></o:p></p>
</div>
<div>
<p>That being said, as Ryan mentioned, 'the writing's on the wall', and those
scenarios will have to be dealt with. However, there should be a better
alternative for small to medium business with only one or two attendants than
CUDAC. Going from free to $5k for basic functionality is a big deal in
some cases. <o:p></o:p></p>
</div>
<div>
<p><br>
<br>
<o:p></o:p></p>
</div>
<div>
<p>On Wed, May 27, 2009 at 9:02 AM, Voice Noob <<a
href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p><span style='font-size:11.0pt;color:#1F497D'>It may be “free”
but the functionality is very poor compared to the other products. Also if you read
the fine print it is only supported if you purchased and installed before the
EOL date. Not if you purchase 6.1.</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:
10.0pt'> Bill Talley [mailto:<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>]
<br>
<b>Sent:</b> Wednesday, May 27, 2009 8:47 AM<br>
<b>To:</b> Voice Noob<br>
<b>Cc:</b> Syed Khalid Ali; <a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7</span><o:p></o:p></p>
</div>
<div>
<div>
<p> <o:p></o:p></p>
<div>
<p>Not speaking for Syed, but we've had clients request UCM 6.1 because Cisco
Attendant Console is 'free' and supported for a longer period. With UCM
7, at one time anyway, Attendant Console was only supported if the system was
upgraded from a previous version to UCM 7.x. Perhaps that's changed?<o:p></o:p></p>
</div>
<div>
<p> <o:p></o:p></p>
</div>
<div>
<p style='margin-bottom:12.0pt'>AFAIK, CUBAC, CUDAC and CUEAC are a
significantly priced add-on, too significant for many organizations in our
case.<o:p></o:p></p>
</div>
<div>
<p>On Wed, May 27, 2009 at 8:16 AM, Voice Noob <<a
href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>>
wrote:<o:p></o:p></p>
<p>Why would you order 6.1? You can use CUBAC, CUDAC, or CUEAC product<br>
depending on your needs. They are all from ARC but are sold OEM by Cisco.<o:p></o:p></p>
<div>
<div>
<p><br>
<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a><br>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of Syed Khalid Ali<br>
Sent: Wednesday, May 27, 2009 6:18 AM<br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Subject: [cisco-voip] Cisco Attendant console and CCM version 7<br>
<br>
Dear all,<br>
<br>
I was checking the data sheet form CCM 7 and they are not bundled any<br>
more. so what is the alternative.<br>
I heard they have Enterprise Attendant Console and ARC Console.<br>
<br>
If we order version 6.1, do we still need to order the console separately?<br>
<br>
--<br>
Thanks,<br>
Syed Khalid Ali<br>
_______________________________________________<br>
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<br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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<p> <o:p></o:p></p>
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<p> <o:p></o:p></p>
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