<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:p="urn:schemas-microsoft-com:office:powerpoint" xmlns:a="urn:schemas-microsoft-com:office:access" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s="uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs="urn:schemas-microsoft-com:rowset" xmlns:z="#RowsetSchema" xmlns:b="urn:schemas-microsoft-com:office:publisher" xmlns:ss="urn:schemas-microsoft-com:office:spreadsheet" xmlns:c="urn:schemas-microsoft-com:office:component:spreadsheet" xmlns:odc="urn:schemas-microsoft-com:office:odc" xmlns:oa="urn:schemas-microsoft-com:office:activation" xmlns:html="http://www.w3.org/TR/REC-html40" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/" xmlns:rtc="http://microsoft.com/officenet/conferencing" xmlns:D="DAV:" xmlns:Repl="http://schemas.microsoft.com/repl/" xmlns:mt="http://schemas.microsoft.com/sharepoint/soap/meetings/" xmlns:x2="http://schemas.microsoft.com/office/excel/2003/xml" xmlns:ppda="http://www.passport.com/NameSpace.xsd" xmlns:ois="http://schemas.microsoft.com/sharepoint/soap/ois/" xmlns:dir="http://schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:dsp="http://schemas.microsoft.com/sharepoint/dsp" xmlns:udc="http://schemas.microsoft.com/data/udc" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:sub="http://schemas.microsoft.com/sharepoint/soap/2002/1/alerts/" xmlns:ec="http://www.w3.org/2001/04/xmlenc#" xmlns:sp="http://schemas.microsoft.com/sharepoint/" xmlns:sps="http://schemas.microsoft.com/sharepoint/soap/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:udcs="http://schemas.microsoft.com/data/udc/soap" xmlns:udcxf="http://schemas.microsoft.com/data/udc/xmlfile" xmlns:udcp2p="http://schemas.microsoft.com/data/udc/parttopart" xmlns:wf="http://schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:dsss="http://schemas.microsoft.com/office/2006/digsig-setup" xmlns:dssi="http://schemas.microsoft.com/office/2006/digsig" xmlns:mdssi="http://schemas.openxmlformats.org/package/2006/digital-signature" xmlns:mver="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns:mrels="http://schemas.openxmlformats.org/package/2006/relationships" xmlns:spwp="http://microsoft.com/sharepoint/webpartpages" xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:pptsl="http://schemas.microsoft.com/sharepoint/soap/SlideLibrary/" xmlns:spsl="http://microsoft.com/webservices/SharePointPortalServer/PublishedLinksService" xmlns:Z="urn:schemas-microsoft-com:" xmlns:st="" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=utf-8">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:Consolas;}
span.EmailStyle23
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>That will definitely be the case – AS MUCH AS POSSIBLE!!!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>For example, with CUCM v7.1, the AXL interface has been changed,
and as such it has broken the way we do some of the backend device creation (for
example, creating CTI Ports etc) – so there will be an updated version to
support this. With some pretty major CTI changes “planned” in v8.0 (not
confirmed yet) – there may also have to be changes to support that version…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>All that being said though – it is all of our “wish” to have the
supportability as easy as possible. I would say though that any upgrades to
these products is a lot less painful than IPCC etc! (although I agree, the
minimal upgrading the better)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span lang=EN-GB style='font-size:11.0pt;font-family:
"Arial","sans-serif";color:navy'>Bennie Grant<br>
</span></b><i><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:navy'>VP - Operations<br>
</span></i><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial","sans-serif";
color:navy'>Arc Solutions (International) Inc<br>
</span></b><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:navy'>Part of the Mettoni group | </span><span lang=EN-GB
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a
href="http://www.mettoni.com/"><span style='font-size:8.0pt;font-family:"Arial","sans-serif"'>www.mettoni.com</span></a>
<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Lelio Fulgenzi
[mailto:lelio@uoguelph.ca] <br>
<b>Sent:</b> Wednesday, May 27, 2009 11:36 AM<br>
<b>To:</b> Bennie Grant<br>
<b>Cc:</b> cisco-voip@puck.nether.net; Voice Noob; Tanner Ezell; Matthew
Loraditch<br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Let's just hope there will be N-1 compatibility with these
products, so when we upgrade from vX to vY I don't have to do everything at
once (like with IPCCx) ;)<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br>
<br>
<br>
----- Original Message -----<br>
From: "Bennie Grant" <Bennie.Grant@mettoni.com><br>
To: "Voice Noob" <voicenoob@gmail.com>, "Tanner
Ezell" <tanner.ezell@gmail.com>, "Matthew Loraditch"
<MLoraditch@heliontechnologies.com><br>
Cc: cisco-voip@puck.nether.net<br>
Sent: Wednesday, May 27, 2009 11:28:33 AM GMT -05:00 US/Canada Eastern<br>
Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7<br>
<br>
<br>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>There were many reasons – the main ones were as follows:</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in'><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>1)</span><span
style='font-size:7.0pt;color:#1F497D'> </span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Cisco
had VERY limited development personnel on the product – it was purely being
maintained (i.e. no new features)</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in'><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>2)</span><span
style='font-size:7.0pt;color:#1F497D'> </span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Did
not have the architecture to support new applications that Cisco NEED it to in
their System Releases (i.e. CUPS)</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in'><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>3)</span><span
style='font-size:7.0pt;color:#1F497D'> </span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Could
not support “right to left” languages</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in'><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>4)</span><span
style='font-size:7.0pt;color:#1F497D'> </span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Did
not support JAWS – for the Disabilities Act (as Voice Noob says)</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in'><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>5)</span><span
style='font-size:7.0pt;color:#1F497D'> </span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Has
been the cause of a great many CAP cases worldwide</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in'><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>6)</span><span
style='font-size:7.0pt;color:#1F497D'> </span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Simply
does not offer the functionality that customers require – was a major
competitive advantage to other PBX vendors and their Attendant Consoles</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Of course, one of Cisco’s considerations is to ensure that it is
future proof, and also supportable worldwide (languages etc) – all of which the
CUAC struggled to do</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The bottom line is that the CUAC product could not meet customer
requirements, was problematic and was not going to be able to improve over time
as the rest of the Cisco UC suite moves on</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<div>
<p class=MsoNormal><b><span lang=EN-GB style='font-size:11.0pt;font-family:
"Arial","sans-serif";color:navy'>Bennie Grant<br>
</span></b><i><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:navy'>VP - Operations<br>
</span></i><b><span lang=EN-GB style='font-size:11.0pt;font-family:"Arial","sans-serif";
color:navy'>Arc Solutions (International) Inc<br>
</span></b><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:navy'>Part of the Mettoni group | </span><span lang=EN-GB
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a
href="http://www.mettoni.com/" target="_blank"><span style='font-size:8.0pt;
font-family:"Arial","sans-serif"'>www.mettoni.com</span></a> </span><span
style='color:black'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Voice Noob<br>
<b>Sent:</b> Wednesday, May 27, 2009 11:17 AM<br>
<b>To:</b> 'Tanner Ezell'; 'Matthew Loraditch'<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7</span><span
style='color:black'><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Junk!</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I also heard it was due to not meeting the Americans With
Disabilities Act. </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'> Tanner Ezell [mailto:tanner.ezell@gmail.com] <br>
<b>Sent:</b> Wednesday, May 27, 2009 10:10 AM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Cc:</b> Voice Noob; Bill Talley; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7</span><span
style='color:black'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='color:black'>I
don't recall seeing it above, but what was the rational of removing AC?<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='color:black'>On Wed, May 27, 2009 at 8:07 AM,
Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com"
target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<o:p></o:p></span></p>
<div>
<div>
<p><span style='font-size:11.0pt;color:#1F497D'>Not necessarily, I have a
customer with 6 operators/receptionists but that’s because there are 6
different sites and there is an operator at each site. I’d imagine there
are many others with this type of setup.</span><span style='color:black'><o:p></o:p></span></p>
<p><span style='font-size:11.0pt;color:#1F497D'>I have no idea what I’m going
to do when it’s time for 8.0, ARC is ridiculously expensive for functionality
these people have had for free for years.</span><span style='color:black'><o:p></o:p></span></p>
<p><span style='font-size:11.0pt;color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div>
<p><span style='font-size:10.0pt;color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<p><b><span style='font-size:11.0pt;color:black'>Matthew Loraditch</span></b><span
style='font-size:11.0pt;color:black'><br>
1965 Greenspring Drive</span><span style='color:black'><o:p></o:p></span></p>
<p><span style='font-size:11.0pt;color:black'>Timonium, MD 21093 <br>
<a href="mailto:support@heliontechnologies.com" target="_blank"><span
style='color:black'>support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com" target="_blank"><span
style='color:black'>www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"
target="_blank"><span style='color:black'>support@heliontechnologies.com</span></a>
for fast assistance!</span><span style='color:black'><o:p></o:p></span></p>
</div>
<p><span style='font-size:11.0pt;color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color'>
<p><b><span style='font-size:10.0pt;color:black'>From:</span></b><span
style='font-size:10.0pt;color:black'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Voice Noob<br>
<b>Sent:</b> Wednesday, May 27, 2009 10:55 AM<br>
<b>To:</b> 'Bill Talley'<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span><span
style='color:black'><o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'><br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7</span><span
style='color:black'><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p><span style='color:black'> <o:p></o:p></span></p>
<p><span style='font-size:11.0pt;color:#1F497D'>Notice the B instead of D. I
usually lead in with the CUBAC software. Also if you have more than two or
three “operators” you probably have a call center and are putting the wrong
product in for the customer. </span><span style='color:black'><o:p></o:p></span></p>
<p><span style='font-size:11.0pt;color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color'>
<p><b><span style='font-size:10.0pt;color:black'>From:</span></b><span
style='font-size:10.0pt;color:black'> Bill Talley [mailto:<a
href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>] <br>
<b>Sent:</b> Wednesday, May 27, 2009 9:53 AM<br>
<b>To:</b> Voice Noob<br>
<b>Cc:</b> Syed Khalid Ali; <a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7</span><span
style='color:black'><o:p></o:p></span></p>
</div>
<p><span style='color:black'> <o:p></o:p></span></p>
<div>
<p style='margin-bottom:12.0pt'><span style='color:black'>I thought CUDAC
listed at $1395/seat. I could be wrong, but is that not per seat?
There's also added costs for software maintence, the server to run it on,
hardware maintence for the server, and labor to install it.<o:p></o:p></span></p>
</div>
<div>
<p><span style='color:black'>On Wed, May 27, 2009 at 9:49 AM, Voice Noob <<a
href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>>
wrote:<o:p></o:p></span></p>
<div>
<div>
<p><span style='font-size:11.0pt;color:#1F497D'>What are you paying $5,000 for?
CUBAC is list $1,800 which can scale to monitor 500 phones. </span><span
style='color:black'><o:p></o:p></span></p>
<p><span style='font-size:11.0pt;color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color'>
<p><b><span style='font-size:10.0pt;color:black'>From:</span></b><span
style='font-size:10.0pt;color:black'> Bill Talley [mailto:<a
href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>] <br>
<b>Sent:</b> Wednesday, May 27, 2009 9:45 AM </span><span style='color:black'><o:p></o:p></span></p>
<div>
<div>
<p><span style='font-size:10.0pt;color:black'><br>
<b>To:</b> Voice Noob<br>
<b>Cc:</b> Syed Khalid Ali; <a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7</span><span
style='color:black'><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<p><span style='color:black'> <o:p></o:p></span></p>
<div>
<p><span style='color:black'>Yes, thanks for the clarification Noob. I
was referencing sales that occured prior to April 19 and those scenarios would
no longer apply.<o:p></o:p></span></p>
</div>
<div>
<p><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p><span style='color:black'>Free goes along when you just need basic
functionality of line status, park monitor, basic queuing and routing based on
attendant availability for only or two people and no more than
that. Note the operative term in that statement is NOT 'free', it's
'basic'. In my opinion, the ARC solutions don't provide the same basic
functionality as attendant console<b><i> in as simple of a way</i></b>. <u>
I'm not trying to debate which is better, as ARC is a more scalable, more
capable and probably more stable application.</u> By saying 'basic'
I'm including hardware requirements, admin procedures, costs,
etc. In the scenarios where we've installed the free Cisco Attendant
Console, ARC is way overkill. That's due to either resistence to
cost, IT staffing levels/skill sets, budgets, hardware availability, etc.<o:p></o:p></span></p>
</div>
<div>
<p><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p><span style='color:black'>That being said, as Ryan mentioned, 'the writing's
on the wall', and those scenarios will have to be dealt with. However,
there should be a better alternative for small to medium business with only one
or two attendants than CUDAC. Going from free to $5k for basic
functionality is a big deal in some cases. <o:p></o:p></span></p>
</div>
<div>
<p><span style='color:black'><br>
<br>
<o:p></o:p></span></p>
</div>
<div>
<p><span style='color:black'>On Wed, May 27, 2009 at 9:02 AM, Voice Noob <<a
href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>>
wrote:<o:p></o:p></span></p>
<div>
<div>
<p><span style='font-size:11.0pt;color:#1F497D'>It may be “free” but the
functionality is very poor compared to the other products. Also if you read the
fine print it is only supported if you purchased and installed before the EOL
date. Not if you purchase 6.1.</span><span style='color:black'><o:p></o:p></span></p>
<p><span style='font-size:11.0pt;color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color'>
<p><b><span style='font-size:10.0pt;color:black'>From:</span></b><span
style='font-size:10.0pt;color:black'> Bill Talley [mailto:<a
href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>] <br>
<b>Sent:</b> Wednesday, May 27, 2009 8:47 AM<br>
<b>To:</b> Voice Noob<br>
<b>Cc:</b> Syed Khalid Ali; <a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7</span><span
style='color:black'><o:p></o:p></span></p>
</div>
<div>
<div>
<p><span style='color:black'> <o:p></o:p></span></p>
<div>
<p><span style='color:black'>Not speaking for Syed, but we've had clients
request UCM 6.1 because Cisco Attendant Console is 'free' and supported for a
longer period. With UCM 7, at one time anyway, Attendant Console was only
supported if the system was upgraded from a previous version to UCM 7.x.
Perhaps that's changed?<o:p></o:p></span></p>
</div>
<div>
<p><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p style='margin-bottom:12.0pt'><span style='color:black'>AFAIK, CUBAC, CUDAC
and CUEAC are a significantly priced add-on, too significant for many
organizations in our case.<o:p></o:p></span></p>
</div>
<div>
<p><span style='color:black'>On Wed, May 27, 2009 at 8:16 AM, Voice Noob <<a
href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>>
wrote:<o:p></o:p></span></p>
<p><span style='color:black'>Why would you order 6.1? You can use CUBAC, CUDAC,
or CUEAC product<br>
depending on your needs. They are all from ARC but are sold OEM by Cisco.<o:p></o:p></span></p>
<div>
<div>
<p><span style='color:black'><br>
<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a><br>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of Syed Khalid Ali<br>
Sent: Wednesday, May 27, 2009 6:18 AM<br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Subject: [cisco-voip] Cisco Attendant console and CCM version 7<br>
<br>
Dear all,<br>
<br>
I was checking the data sheet form CCM 7 and they are not bundled any<br>
more. so what is the alternative.<br>
I heard they have Enterprise Attendant Console and ARC Console.<br>
<br>
If we order version 6.1, do we still need to order the console separately?<br>
<br>
--<br>
Thanks,<br>
Syed Khalid Ali<br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p>
</div>
</div>
</div>
<p><span style='color:black'> <o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
<p><span style='color:black'> <o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
<p><span style='color:black'> <o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='color:black'><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<pre><span style='color:black'>*************************************************************************<o:p></o:p></span></pre><pre><span
style='color:black'>This email and any files transmitted with it are confidential and<o:p></o:p></span></pre><pre><span
style='color:black'>intended solely for the use of the individual or entity to whom they<o:p></o:p></span></pre><pre><span
style='color:black'>are addressed. If you have received this email in error please notify<o:p></o:p></span></pre><pre><span
style='color:black'>the system manager. http://www.mettoni.com<o:p></o:p></span></pre><pre><span
style='color:black'><o:p> </o:p></span></pre><pre><span style='color:black'>Mettoni Ltd<o:p></o:p></span></pre><pre><span
style='color:black'>Registered in England and Wales: 4485956<o:p></o:p></span></pre><pre><span
style='color:black'>9400 Garsington Road, Oxford Business Park, Oxford, OX4 2HN<o:p></o:p></span></pre><pre><span
style='color:black'>*************************************************************************<o:p></o:p></span></pre>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><br>
_______________________________________________ cisco-voip mailing list
cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip <o:p></o:p></span></p>
</div>
</div>
<PRE>*************************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager. http://www.mettoni.com
Mettoni Ltd
Registered in England and Wales: 4485956
9400 Garsington Road, Oxford Business Park, Oxford, OX4 2HN
*************************************************************************
</PRE></body>
</html>