<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>Let's just hope there will be N-1 compatibility with these products, so when we upgrade from vX to vY I don't have to do everything at once (like with IPCCx) ;)<br><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Bennie Grant" <Bennie.Grant@mettoni.com><br>To: "Voice Noob" <voicenoob@gmail.com>, "Tanner Ezell" <tanner.ezell@gmail.com>, "Matthew Loraditch" <MLoraditch@heliontechnologies.com><br>Cc: cisco-voip@puck.nether.net<br>Sent: Wednesday, May 27, 2009 11:28:33 AM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7<br><br>
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<div class="Section1">
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">There were many reasons – the main ones were as follows:</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><span style="">1)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">
</span></span></span><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Cisco had VERY limited development personnel on the product –
it was purely being maintained (i.e. no new features)</span></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><span style="">2)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">
</span></span></span><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Did not have the architecture to support new applications that
Cisco NEED it to in their System Releases (i.e. CUPS)</span></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><span style="">3)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">
</span></span></span><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Could not support “right to left” languages</span></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><span style="">4)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">
</span></span></span><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Did not support JAWS – for the Disabilities Act (as Voice
Noob says)</span></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><span style="">5)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">
</span></span></span><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Has been the cause of a great many CAP cases worldwide</span></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><span style="">6)<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">
</span></span></span><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Simply does not offer the functionality that customers require –
was a major competitive advantage to other PBX vendors and their Attendant
Consoles</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Of course, one of Cisco’s considerations is to ensure that
it is future proof, and also supportable worldwide (languages etc) – all of
which the CUAC struggled to do</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">The bottom line is that the CUAC product could not meet customer
requirements, was problematic and was not going to be able to improve over time
as the rest of the Cisco UC suite moves on</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Thanks</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p>
<div>
<p class="MsoNormal"><b><span style="font-size: 11pt; font-family: "Arial","sans-serif"; color: navy;" lang="EN-GB">Bennie Grant<br>
</span></b><i><span style="font-size: 8pt; font-family: "Arial","sans-serif"; color: navy;" lang="EN-GB">VP - Operations<br>
</span></i><b><span style="font-size: 11pt; font-family: "Arial","sans-serif"; color: navy;" lang="EN-GB">Arc Solutions (International) Inc<br>
</span></b><span style="font-size: 8pt; font-family: "Arial","sans-serif"; color: navy;" lang="EN-GB">Part of the Mettoni group | </span><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);" lang="EN-GB"><a href="http://www.mettoni.com/" target="_blank"><span style="font-size: 8pt; font-family: "Arial","sans-serif";">www.mettoni.com</span></a>
</span></p>
</div>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p>
<div>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Voice Noob<br>
<b>Sent:</b> Wednesday, May 27, 2009 11:17 AM<br>
<b>To:</b> 'Tanner Ezell'; 'Matthew Loraditch'<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Junk!</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">I also heard it was due to not meeting the Americans With
Disabilities Act. </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> Tanner Ezell
[mailto:tanner.ezell@gmail.com] <br>
<b>Sent:</b> Wednesday, May 27, 2009 10:10 AM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Cc:</b> Voice Noob; Bill Talley; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7</span></p>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal" style="margin-bottom: 12pt;">I don't recall seeing it above,
but what was the rational of removing AC?</p>
<div>
<p class="MsoNormal">On Wed, May 27, 2009 at 8:07 AM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>
wrote:</p>
<div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Not necessarily, I have a
customer with 6 operators/receptionists but that’s because there are 6
different sites and there is an operator at each site. I’d imagine
there are many others with this type of setup.</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">I have no idea what I’m
going to do when it’s time for 8.0, ARC is ridiculously expensive for
functionality these people have had for free for years.</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div>
<p><span style="font-size: 10pt; color: rgb(31, 73, 125);"> </span></p>
<p><b><span style="font-size: 11pt; color: black;">Matthew Loraditch</span></b><span style="font-size: 11pt; color: black;"><br>
1965 Greenspring Drive</span></p>
<p><span style="font-size: 11pt; color: black;">Timonium, MD 21093 <br>
<a href="mailto:support@heliontechnologies.com" target="_blank"><span style="color: black;">support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com" target="_blank"><span style="color: black;">www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com" target="_blank"><span style="color: black;">support@heliontechnologies.com</span></a>
for fast assistance!</span></p>
</div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div>
<div style="border-style: solid none none; border-color: -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Voice Noob<br>
<b>Sent:</b> Wednesday, May 27, 2009 10:55 AM<br>
<b>To:</b> 'Bill Talley'<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span></p>
<div>
<div>
<p class="MsoNormal"><span style="font-size: 10pt;"><br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7</span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p> </p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Notice the B instead of D. I
usually lead in with the CUBAC software. Also if you have more than two or
three “operators” you probably have a call center and are putting
the wrong product in for the customer. </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div style="border-style: solid none none; border-color: -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> Bill Talley [mailto:<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>]
<br>
<b>Sent:</b> Wednesday, May 27, 2009 9:53 AM<br>
<b>To:</b> Voice Noob<br>
<b>Cc:</b> Syed Khalid Ali; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7</span></p>
</div>
<p> </p>
<div>
<p style="margin-bottom: 12pt;">I thought CUDAC listed at $1395/seat. I
could be wrong, but is that not per seat? There's also added costs for
software maintence, the server to run it on, hardware maintence for the server,
and labor to install it.</p>
</div>
<div>
<p>On Wed, May 27, 2009 at 9:49 AM, Voice Noob <<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>>
wrote:</p>
<div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">What are you paying $5,000 for?
CUBAC is list $1,800 which can scale to monitor 500 phones. </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div style="border-style: solid none none; border-color: -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> Bill Talley [mailto:<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>]
<br>
<b>Sent:</b> Wednesday, May 27, 2009 9:45 AM </span></p>
<div>
<div>
<p><span style="font-size: 10pt;"><br>
<b>To:</b> Voice Noob<br>
<b>Cc:</b> Syed Khalid Ali; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7</span></p>
</div>
</div>
</div>
<div>
<div>
<p> </p>
<div>
<p>Yes, thanks for the clarification Noob. I was referencing sales that
occured prior to April 19 and those scenarios would no longer apply.</p>
</div>
<div>
<p> </p>
</div>
<div>
<p>Free goes along when you just need basic functionality of line status, park
monitor, basic queuing and routing based on attendant availability for only or
two people and no more than that. Note the operative term in that
statement is NOT 'free', it's 'basic'. In my opinion, the ARC solutions
don't provide the same basic functionality as attendant console<b><i> in as
simple of a way</i></b>. <u> I'm not trying to debate which is
better, as ARC is a more scalable, more capable and probably more stable
application.</u> By saying 'basic' I'm including hardware requirements,
admin procedures, costs, etc. In the scenarios where we've installed
the free Cisco Attendant Console, ARC is way overkill. That's due to
either resistence to cost, IT staffing levels/skill sets, budgets,
hardware availability, etc.</p>
</div>
<div>
<p> </p>
</div>
<div>
<p>That being said, as Ryan mentioned, 'the writing's on the wall', and those
scenarios will have to be dealt with. However, there should be a better
alternative for small to medium business with only one or two attendants than
CUDAC. Going from free to $5k for basic functionality is a big deal in
some cases. </p>
</div>
<div>
<p><br>
<br>
</p>
</div>
<div>
<p>On Wed, May 27, 2009 at 9:02 AM, Voice Noob <<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>>
wrote:</p>
<div>
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">It may be “free”
but the functionality is very poor compared to the other products. Also if you
read the fine print it is only supported if you purchased and installed before
the EOL date. Not if you purchase 6.1.</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div style="border-style: solid none none; border-color: -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> Bill Talley [mailto:<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>]
<br>
<b>Sent:</b> Wednesday, May 27, 2009 8:47 AM<br>
<b>To:</b> Voice Noob<br>
<b>Cc:</b> Syed Khalid Ali; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco Attendant console and CCM version 7</span></p>
</div>
<div>
<div>
<p> </p>
<div>
<p>Not speaking for Syed, but we've had clients request UCM 6.1 because Cisco
Attendant Console is 'free' and supported for a longer period. With UCM
7, at one time anyway, Attendant Console was only supported if the system was
upgraded from a previous version to UCM 7.x. Perhaps that's changed?</p>
</div>
<div>
<p> </p>
</div>
<div>
<p style="margin-bottom: 12pt;">AFAIK, CUBAC, CUDAC and CUEAC are a
significantly priced add-on, too significant for many organizations in our
case.</p>
</div>
<div>
<p>On Wed, May 27, 2009 at 8:16 AM, Voice Noob <<a href="mailto:voicenoob@gmail.com" target="_blank">voicenoob@gmail.com</a>>
wrote:</p>
<p>Why would you order 6.1? You can use CUBAC, CUDAC, or CUEAC product<br>
depending on your needs. They are all from ARC but are sold OEM by Cisco.</p>
<div>
<div>
<p><br>
<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a><br>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of Syed Khalid Ali<br>
Sent: Wednesday, May 27, 2009 6:18 AM<br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Subject: [cisco-voip] Cisco Attendant console and CCM version 7<br>
<br>
Dear all,<br>
<br>
I was checking the data sheet form CCM 7 and they are not bundled any<br>
more. so what is the alternative.<br>
I heard they have Enterprise Attendant Console and ARC Console.<br>
<br>
If we order version 6.1, do we still need to order the console separately?<br>
<br>
--<br>
Thanks,<br>
Syed Khalid Ali<br>
_______________________________________________<br>
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<br>
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</div>
</div>
</div>
<p> </p>
</div>
</div>
</div>
</div>
</div>
<p> </p>
</div>
</div>
</div>
</div>
</div>
<p> </p>
</div>
</div>
</div>
</div>
<p class="MsoNormal" style="margin-bottom: 12pt;"><br>
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