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<p class=MsoNormal><span style='color:#1F497D'>Check to see if the users all
have a recorded name. I have seen that cause them not to be found.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><span style='color:#1F497D'>Chris Beck<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>IT Lead - Voice Technologies<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>USG Corporation<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>312-436-4541 (office)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>312-730-5524 (Mobile)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>312-672-4541 (FAX)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>cbeck@usg.com<o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Bob Fronk<br>
<b>Sent:</b> Thursday, May 28, 2009 7:19 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Users not listed in Unity Directory<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>CCM:
6.1.2.1000-13<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>When
using the “dial by name directory”, some users with common last
names are not found. Example: A caller dials “76484”
for “Smith”. We have several employees with last name
“Smith”. However, only two of them are found when a caller
uses the dial by name directory.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>I
have confirmed that “list in directory” is checked, and the user
has established a voice mail box and recorded a greeting. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>This
is also happening with a couple other users that have same last names, but
different first names.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Any
ideas how to get these users to show up in dial by name directory?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Bob<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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