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<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>CCM:
6.1.2.1000-13<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>When
using the “dial by name directory”, some users with common last
names are not found. Example: A caller dials “76484”
for “Smith”. We have several employees with last name “Smith”.
However, only two of them are found when a caller uses the dial by name
directory.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>I
have confirmed that “list in directory” is checked, and the user
has established a voice mail box and recorded a greeting. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>This
is also happening with a couple other users that have same last names, but
different first names.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Any
ideas how to get these users to show up in dial by name directory?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Bob<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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