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<p class=MsoNormal>The customer has a Verizon Business SIP Trunk, calls from
Telco come into SIP CUBE 3845 running 12.4(24)T and then SIP-SIP to CallManager
7.0(2) to UCCX 7.0(1)SR1 where Cisco Agent Desktop to 7942
(G711)(SCCP42.8-4-3S). <br>
<br>
What our UCCX 7.0(1) Agents complaining of is what we called CrossTalk
(bleedover) in the old analog days….given this is all IP I don’t
see how we can have any cross talk. That maybe Verizon at backend switch is
experiencing cross talk? <br>
<br>
Note From Supervisor; <br>
I was logged into UCCX Agent Desktop as Ready and received a call and started
helping the customer, about 2 minutes later, both myself and the customer whom
called me in the queue heard our hold music in the background, then they heard
a co-worker Jon answering a call, "Thanks for call Express Parts Look Up,
how can I help you?" <br>
<br>
<br>
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