<HTML><head></head><body><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; FONT-WEIGHT:Normal;">I've seen this when extension mobility is enabled on the device. Disable EM, save, then change user in that case.<br><br>Sent from a mobile phone with very tiny touchscreen keys. Please excuse my typos.</span><br><br><hr><span style="font-size:10pt;font-family:Tahoma; font-weight:bold">From: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">svr.file@gmail.com <svr.file@gmail.com></span><br><span style="font-size:10pt;font-family:Tahoma; font-weight:bold">Sent: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">Thursday, June 04, 2009 6:50 PM</span><br><span style="font-size:10pt;font-family:Tahoma; font-weight:bold">To: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">cisco-voip@puck.nether.net <cisco-voip@puck.nether.net></span><br><span style="font-size:10pt;font-family:Tahoma; font-weight:bold">Subject: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">[cisco-voip] Owner User ID</span><br><br>Hi All,<br><br>I have a problem with the 'Owner User ID' being grayed out on a phone device. The 'End User' has this device associated to themselves but the option field is still grayed out?<br> <br></body></HTML>