Has anyone made an effort to look at the CallManager traces? For me they are almost always the most complete picture of what happens in a call.<br><br><div class="gmail_quote">On Mon, Jun 8, 2009 at 2:39 PM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">If you've determined that Unity is initiating the disconnect then get the Unity expert brought back in to help determine why. Are there any errors in the Unity logs at the time the call is dropped?<br>
<font color="#888888">
<br>
-Ryan</font><div><div></div><div class="h5"><br>
<br>
On Jun 8, 2009, at 2:29 PM, Robert Singleton wrote:<br>
<br>
I have a 2811 equipped with a 4FXO card in one particular location that suffers a symptom that no other location does.<br>
<br>
Incoming calls on the gateway work great and can be transferred anywhere (ip phones, external gateways, etc) EXCEPT to Unity VM. Callers will be disconnected a few seconds into the greeting. Please note that the calls are being released and audio is cutting through, however, the call will be disconnected after about 10 seconds. This problem has existed since the branch was put on net, so I personally am pretty sure there is some minor configuration issue, but I have not found it.<br>
<br>
In working with Cisco TAC, it seems to have been difficult to narrow the problem down to the proper technology. Since the word 'voicemail' was mentioned, I was connected with a Unity expert. However, only this specific location has this problem and only when the call is on this particular FXO gateway. In working with a gateway expert, the disconnect seems to be coming from Unity. I kanna win.<br>
<br>
For political reasons, we are scheduling a complete replacement of all the equipment. You know, buying a new car because the old one is idling rough. Personally, I'd like to resolve this *before* replacing nay hardware because I don't think it's a hardware issue.<br>
<br>
Equipment is as follows: 2811 running IOS 12.4(9)T7 with a PVDM2-16, a VIC2-4FXO and a WIC-1DSU-T1-V2. FXO ports are loop start, configured via MGCP. So far as I can determine, the configuration is identical (beyond unique site data such as IP addresses, dhcp pools, etc) to any of a dozen or more similar sites that do not suffer this symptom.<br>
<br>
Any ideas?<br>
<br>
Thanks,<br>
<br>
Robert<br>
<br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
</div></div></blockquote></div><br>