Is Salesforce.com a DB that you host?<div><br></div><div>If so, you would use the desktop administrator to create the DB dips and such. I have not done any of this, thus far, but have been looking into it with other DB's and my UCCx app.</div>
<div><br></div><div>Scott<br><br><div class="gmail_quote">On Mon, Jun 15, 2009 at 11:43 AM, Voice Noob <span dir="ltr"><<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
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<p>I posted this to <a href="mailto:ask-icd-ivr-support@external.cisco.com" target="_blank">ask-icd-ivr-support@external.cisco.com</a>
but have not gotten any responses. I know there are several UCCX / IPCC guys on
this form.</p>
<p> </p>
<p>Can someone point me to some documentation on how I can
integrate UCCX 7.0 Premium with Salesforce.com? They want to look up account
information by ANI or have the caller input their account number into UCCX and
have it verify with Salesforce.com. </p>
<p> </p>
<p> </p>
<p> </p>
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