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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Actually I think you can upgrade. The last customer did that
went from 4.1 to 7.x. Correct there is no way. I would put CUCM 7.x in a VMware
server to test and connect to it using CTC. The functionality is very different.
They should rename the product to Right Click to Call. </span><span
style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Miller, Steve
[mailto:MillerS@DicksteinShapiro.COM] <br>
<b>Sent:</b> Monday, June 15, 2009 1:46 PM<br>
<b>To:</b> Voice Noob; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Thank you! Do you think that we need to uninstall the TSP
program first, before installing the CTC? And just to confirm:
there is no way to run CTC on a CCM 4.1.3 system, correct?</span><o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p><strong>Steve Miller</strong><br>
Telecom Engineer<br>
Dickstein Shapiro LLP<br>
1825 Eye Street NW | Washington, DC 20006<br>
Tel (202) 420-3370| Fax (202) 330-5607<br>
<a href="mailto:MillerS@dicksteinshapiro.com">MillerS@dicksteinshapiro.com</a><span
style='font-family:"Arial","sans-serif"'> </span><o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Voice Noob [mailto:voicenoob@gmail.com] <br>
<b>Sent:</b> Monday, June 15, 2009 2:43 PM<br>
<b>To:</b> Miller, Steve; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Well I wish I had some magic steps for you but I don’t. I
configured it as normal. One thing they may be missing is giving the users CTI
permissions in CUCM. I have it working at a few places. Again I would
switch to CTC though as the TSP is just too difficult to manage.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Miller, Steve
[mailto:MillerS@DicksteinShapiro.COM] <br>
<b>Sent:</b> Monday, June 15, 2009 1:39 PM<br>
<b>To:</b> Voice Noob; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Yes Sir!</span><o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p><strong>Steve Miller</strong><br>
Telecom Engineer<br>
Dickstein Shapiro LLP<br>
1825 Eye Street NW | Washington, DC 20006<br>
Tel (202) 420-3370| Fax (202) 330-5607<br>
<a href="mailto:MillerS@dicksteinshapiro.com">MillerS@dicksteinshapiro.com</a><span
style='font-family:"Arial","sans-serif"'> </span><o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Voice Noob [mailto:voicenoob@gmail.com] <br>
<b>Sent:</b> Monday, June 15, 2009 1:45 PM<br>
<b>To:</b> Miller, Steve; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>What are you talking about with dial from contacts? Are you
talking about the Cisco TSP that you configure in Phone and Modem options?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Miller, Steve
[mailto:MillerS@DicksteinShapiro.COM] <br>
<b>Sent:</b> Monday, June 15, 2009 12:43 PM<br>
<b>To:</b> Voice Noob; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>We would prefer to keep Dial from Contacts if possible, but our
vendor has told us that they have tried to make it work for others in CUCM 7X
and couldn't get it to work. Do you have any instructions on how to make
Dial from Contacts work in CUCM 7.0.2? Can you push the program to 800
desktops or do you have to individually install on each desktop? We have
a desktop manager who is very good at this stuff so I imagine she can make it
happen either way.</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>One of the main issues from the desktop perspective is that Click
to Call is not backwards compatible to 7.0.2 so we can't do much of a test
beforehand. Any technical help would be appreciated, because Cisco
doesn't officially support Dial from Contacts as you must know. Thank
you!</span><o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p><strong>Steve Miller</strong><br>
Telecom Engineer<br>
Dickstein Shapiro LLP<br>
1825 Eye Street NW | Washington, DC 20006<br>
Tel (202) 420-3370| Fax (202) 330-5607<br>
<a href="mailto:MillerS@dicksteinshapiro.com">MillerS@dicksteinshapiro.com</a><span
style='font-family:"Arial","sans-serif"'> </span><o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Voice Noob [mailto:voicenoob@gmail.com] <br>
<b>Sent:</b> Monday, June 15, 2009 1:38 PM<br>
<b>To:</b> Miller, Steve; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Why do you NEED to migrate? I had a customer go from 4.1.3 to
7.0 using the TSP and after they upgraded the TSP it still worked for them.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Now with that said you SHOULD use CTC and not the TSP for this
functionality. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Miller, Steve<br>
<b>Sent:</b> Monday, June 15, 2009 12:29 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>We
are moving from CCM 4.1.3 to CUCM 7.0.2. We have been using Dial from
Contacts the past three years, but now it is my understanding that we need to
move to Click to Call. Do we need to uninstall Dial from Contacts before
we push the Click to Call program. Has anyone else encountered
a similar migration? Any insight about this situation would be
helpful. Thank you!</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p><strong>Steve Miller</strong><br>
Telecom Engineer<br>
Dickstein Shapiro LLP<br>
1825 Eye Street NW | Washington, DC 20006<br>
Tel (202) 420-3370| Fax (202) 330-5607<br>
<a href="mailto:MillerS@dicksteinshapiro.com">MillerS@dicksteinshapiro.com</a><span
style='font-family:"Arial","sans-serif"'> </span><o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<pre>--------------------------------------------------------<o:p></o:p></pre><pre>This e-mail message and any attached files are confidential and are intended solely for the use of the addressee(s)<o:p></o:p></pre><pre>named above. This communication may contain material protected by attorney-client, work product, or other <o:p></o:p></pre><pre>privileges. If you are not the intended recipient or person responsible for delivering this confidential<o:p></o:p></pre><pre>communication to the intended recipient, you have received this communication in error, and any review, use, <o:p></o:p></pre><pre>dissemination, forwarding, printing, copying, or other distribution of this e-mail message and any attached files <o:p></o:p></pre><pre>is strictly prohibited. Dickstein Shapiro reserves the right to monitor any communication that is created, <o:p></o:p></pre><pre>received, or sent on its network. 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If you are not the intended recipient or person responsible for delivering this confidential<o:p></o:p></pre><pre>communication to the intended recipient, you have received this communication in error, and any review, use, <o:p></o:p></pre><pre>dissemination, forwarding, printing, copying, or other distribution of this e-mail message and any attached files <o:p></o:p></pre><pre>is strictly prohibited. Dickstein Shapiro reserves the right to monitor any communication that is created, <o:p></o:p></pre><pre>received, or sent on its network. If you have received this confidential communication in error, please notify the <o:p></o:p></pre><pre>sender immediately by reply e-mail message and permanently delete the original message. <o:p></o:p></pre><pre><o:p> </o:p></pre><pre>To reply to our email administrator directly, send an email to postmaster@dicksteinshapiro.com<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>Dickstein Shapiro LLP<o:p></o:p></pre><pre>http://www.DicksteinShapiro.com<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>==============================================================================<o:p></o:p></pre><pre>--------------------------------------------------------<o:p></o:p></pre><pre>This e-mail message and any attached files are confidential and are intended solely for the use of the addressee(s)<o:p></o:p></pre><pre>named above. This communication may contain material protected by attorney-client, work product, or other <o:p></o:p></pre><pre>privileges. If you are not the intended recipient or person responsible for delivering this confidential<o:p></o:p></pre><pre>communication to the intended recipient, you have received this communication in error, and any review, use, <o:p></o:p></pre><pre>dissemination, forwarding, printing, copying, or other distribution of this e-mail message and any attached files <o:p></o:p></pre><pre>is strictly prohibited. Dickstein Shapiro reserves the right to monitor any communication that is created, <o:p></o:p></pre><pre>received, or sent on its network. If you have received this confidential communication in error, please notify the <o:p></o:p></pre><pre>sender immediately by reply e-mail message and permanently delete the original message. <o:p></o:p></pre><pre><o:p> </o:p></pre><pre>To reply to our email administrator directly, send an email to postmaster@dicksteinshapiro.com<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>Dickstein Shapiro LLP<o:p></o:p></pre><pre>http://www.DicksteinShapiro.com<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>==============================================================================<o:p></o:p></pre><pre>--------------------------------------------------------<o:p></o:p></pre><pre>This e-mail message and any attached files are confidential and are intended solely for the use of the addressee(s)<o:p></o:p></pre><pre>named above. This communication may contain material protected by attorney-client, work product, or other <o:p></o:p></pre><pre>privileges. If you are not the intended recipient or person responsible for delivering this confidential<o:p></o:p></pre><pre>communication to the intended recipient, you have received this communication in error, and any review, use, <o:p></o:p></pre><pre>dissemination, forwarding, printing, copying, or other distribution of this e-mail message and any attached files <o:p></o:p></pre><pre>is strictly prohibited. Dickstein Shapiro reserves the right to monitor any communication that is created, <o:p></o:p></pre><pre>received, or sent on its network. If you have received this confidential communication in error, please notify the <o:p></o:p></pre><pre>sender immediately by reply e-mail message and permanently delete the original message. <o:p></o:p></pre><pre><o:p> </o:p></pre><pre>To reply to our email administrator directly, send an email to postmaster@dicksteinshapiro.com<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>Dickstein Shapiro LLP<o:p></o:p></pre><pre>http://www.DicksteinShapiro.com<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>==============================================================================<o:p></o:p></pre></div>
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