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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>It is a hosted CRM package <a href="http://www.salesforce.com">www.salesforce.com</a><o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Cisco has a desktop integration already made but I am wanting to
do more on the UCCX Scripting. <o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Scott Voll
[mailto:svoll.voip@gmail.com] <br>
<b>Sent:</b> Monday, June 15, 2009 1:48 PM<br>
<b>To:</b> Voice Noob<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Salesforce.com UCCX integration<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Is Salesforce.com a DB that you host?<o:p></o:p></p>
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<p class=MsoNormal>If so, you would use the desktop administrator to create the
DB dips and such. I have not done any of this, thus far, but have been
looking into it with other DB's and my UCCx app.<o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>Scott<o:p></o:p></p>
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<p class=MsoNormal>On Mon, Jun 15, 2009 at 11:43 AM, Voice Noob <<a
href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>> wrote:<o:p></o:p></p>
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<p>I posted this to <a href="mailto:ask-icd-ivr-support@external.cisco.com"
target="_blank">ask-icd-ivr-support@external.cisco.com</a> but have not gotten
any responses. I know there are several UCCX / IPCC guys on this form.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Can someone point me to some documentation on how I can integrate UCCX 7.0
Premium with Salesforce.com? They want to look up account information by ANI or
have the caller input their account number into UCCX and have it verify with
Salesforce.com. <o:p></o:p></p>
<p> <o:p></o:p></p>
<p> <o:p></o:p></p>
<p> <o:p></o:p></p>
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