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<BODY lang=EN-US vLink=purple link=blue>
<DIV dir=ltr align=left><SPAN class=047294518-15062009><FONT face=Arial
color=#0000ff size=2>Thank you! Do you think that we need to uninstall the
TSP program first, before installing the CTC? And just to confirm:
there is no way to run CTC on a CCM 4.1.3 system, correct?</FONT></SPAN></DIV>
<DIV> </DIV><!-- Converted from text/rtf format -->
<P align=left><STRONG>Steve Miller</STRONG><BR>Telecom Engineer<BR>Dickstein
Shapiro LLP<BR>1825 Eye Street NW | Washington, DC 20006<BR>Tel (202) 420-3370|
Fax (202) 330-5607<BR><A
href="mailto:MillerS@dicksteinshapiro.com">MillerS@dicksteinshapiro.com</A><FONT
face=Arial> </FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Voice Noob [mailto:voicenoob@gmail.com]
<BR><B>Sent:</B> Monday, June 15, 2009 2:43 PM<BR><B>To:</B> Miller, Steve;
cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Question About
Dial-from-Contacts vs. Click to Call<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Well
I wish I had some magic steps for you but I don’t. I configured it as normal.
One thing they may be missing is giving the users CTI permissions in CUCM.
I have it working at a few places. Again I would switch to CTC though as the TSP
is just too difficult to manage.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Miller, Steve
[mailto:MillerS@DicksteinShapiro.COM] <BR><B>Sent:</B> Monday, June 15, 2009
1:39 PM<BR><B>To:</B> Voice Noob; cisco-voip@puck.nether.net<BR><B>Subject:</B>
RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">Yes
Sir!</SPAN><o:p></o:p></P>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<P><STRONG>Steve Miller</STRONG><BR>Telecom Engineer<BR>Dickstein Shapiro
LLP<BR>1825 Eye Street NW | Washington, DC 20006<BR>Tel (202) 420-3370| Fax
(202) 330-5607<BR><A
href="mailto:MillerS@dicksteinshapiro.com">MillerS@dicksteinshapiro.com</A><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'"> </SPAN><o:p></o:p></P>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center>
<HR align=center width="100%" SIZE=2>
</DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Voice Noob
[mailto:voicenoob@gmail.com] <BR><B>Sent:</B> Monday, June 15, 2009 1:45
PM<BR><B>To:</B> Miller, Steve; cisco-voip@puck.nether.net<BR><B>Subject:</B>
RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">What
are you talking about with dial from contacts? Are you talking about the Cisco
TSP that you configure in Phone and Modem options?<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Miller, Steve
[mailto:MillerS@DicksteinShapiro.COM] <BR><B>Sent:</B> Monday, June 15, 2009
12:43 PM<BR><B>To:</B> Voice Noob; cisco-voip@puck.nether.net<BR><B>Subject:</B>
RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">We would
prefer to keep Dial from Contacts if possible, but our vendor has told us that
they have tried to make it work for others in CUCM 7X and couldn't get it to
work. Do you have any instructions on how to make Dial from Contacts work
in CUCM 7.0.2? Can you push the program to 800 desktops or do you have to
individually install on each desktop? We have a desktop manager who is
very good at this stuff so I imagine she can make it happen either
way.</SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">One of
the main issues from the desktop perspective is that Click to Call is not
backwards compatible to 7.0.2 so we can't do much of a test beforehand.
Any technical help would be appreciated, because Cisco doesn't officially
support Dial from Contacts as you must know. Thank
you!</SPAN><o:p></o:p></P>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<P><STRONG>Steve Miller</STRONG><BR>Telecom Engineer<BR>Dickstein Shapiro
LLP<BR>1825 Eye Street NW | Washington, DC 20006<BR>Tel (202) 420-3370| Fax
(202) 330-5607<BR><A
href="mailto:MillerS@dicksteinshapiro.com">MillerS@dicksteinshapiro.com</A><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'"> </SPAN><o:p></o:p></P>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center>
<HR align=center width="100%" SIZE=2>
</DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Voice Noob
[mailto:voicenoob@gmail.com] <BR><B>Sent:</B> Monday, June 15, 2009 1:38
PM<BR><B>To:</B> Miller, Steve; cisco-voip@puck.nether.net<BR><B>Subject:</B>
RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Why
do you NEED to migrate? I had a customer go from 4.1.3 to 7.0 using the TSP and
after they upgraded the TSP it still worked for them.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Now
with that said you SHOULD use CTC and not the TSP for this functionality.
<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B>On Behalf Of </B>Miller, Steve<BR><B>Sent:</B> Monday, June 15, 2009 12:29
PM<BR><B>To:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip]
Question About Dial-from-Contacts vs. Click to
Call<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">We are moving from
CCM 4.1.3 to CUCM 7.0.2. We have been using Dial from Contacts the past
three years, but now it is my understanding that we need to move to Click to
Call. Do we need to uninstall Dial from Contacts before we push the Click
to Call program. Has anyone else encountered a similar migration?
Any insight about this situation would be helpful. Thank
you!</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<P><STRONG>Steve Miller</STRONG><BR>Telecom Engineer<BR>Dickstein Shapiro
LLP<BR>1825 Eye Street NW | Washington, DC 20006<BR>Tel (202) 420-3370| Fax
(202) 330-5607<BR><A
href="mailto:MillerS@dicksteinshapiro.com">MillerS@dicksteinshapiro.com</A><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'"> </SPAN><o:p></o:p></P>
<DIV>
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