<div>Lisa,</div>
<div> </div>
<div>Would you be able to provide additional details regarding your environment?</div>
<div> </div>
<div>What type of access are these calls traversing? T1-CAS, PRI, POTS (FXO or FXS), or VoIP? </div>
<div> </div>
<div>What's the signaling protocol? MGCP, SIP, H323? </div>
<div> </div>
<div>What type of phone system are you running, software and version? </div>
<div> </div>
<div>What type of auto attendant/IVR system are you running?<br></div>
<div><br> </div>
<div class="gmail_quote">On Mon, Jun 15, 2009 at 12:29 PM, Lisa Notarianni <span dir="ltr"><<a href="mailto:notariannil1@scranton.edu" target="_blank">notariannil1@scranton.edu</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div text="#000000" bgcolor="#ffffff">I have had a few problem calls today regarding callers not being able to choose options from menus when they are calling out. The tones are not being recognized. The problems are intermittent. Anyone familiar with this problem?<br>
<br>Thank you,<br><br>Lisa<br>
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