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<p class=MsoNormal>I have a CM 6.13 cluster synched to AD. We are also using AD
for Authentication. There is an IPCC Express Call Center connected to the
cluster. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We are getting reports that occasionally Call Center users
can not login to CAD. When this happens, they immediately try to login to the CCMuser
web page and this also fails. After a few minutes they are able to login.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>This seems to happen in a cluster, were 2-4 users have the
same problem at the same time.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>On CM, what trace files can I use to look at LDAP authentication?
I have debug traces on DirSync but I don’t know if this will also show
authentication problems.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>CM is configured with 2 servers for LDAP authentication.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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