IP/IVR w/ UCCE doesn't have a concept of "failover", at least as far as the IVR is concerned, but this much you already found out :)<br><br>When using IP/IVR you load balance between any number of VRU's (be they Cisco IP/IVR or 3rd party VRU's) by utilizing multiple routes within a "translation route to VRU" script node. You can set up various expressions within the translation route script node to round-robin through all of the VRU's, load balance based on idle trunks, check whether trunks are in service first and load balance, balance based on variables, etc - lots of possibilities.<br>
<br>From the IP/IVR standpoint, each IVR operates standalone and independent of the rest of the environment. This means if have 2 (or more) IVR's you need to manually load the scripts/prompts to each IVR and set the ICM configuration/integration on each one.<br>
<br>Let me know if you need more details and I can elaborate.<br><br>-matt<br><br><div class="gmail_quote">On Mon, Jun 15, 2009 at 3:04 PM, Paul <span dir="ltr"><<a href="mailto:asobihoudai@yahoo.com">asobihoudai@yahoo.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><br>
As much as I am loathe to reply to my own messages, I have discovered the answer to my questions through the "Getting Started with IP IVR 6.0.1." Under UCCE usage, IP IVR failover is NOT supported in a CCM-like SQL cluster failover it is still possible to have ICM control the failover of calls sent to two distinctly separate IP IVR servers. Now my question is, how difficult is it to configure IP IVR failover on ICM and am I required to use MSDE for its databases or can I use MS SQL 2000 on each distinct IP IVR?<br>
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Paul<br>
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----- Original Message ----<br>
From: Paul <<a href="mailto:asobihoudai@yahoo.com">asobihoudai@yahoo.com</a>><br>
To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Sent: Monday, June 15, 2009 2:41:45 PM<br>
Subject: [cisco-voip] IP IVR licensing<br>
<br>
<br>
While I understand that CRS server is UCCX and IP IVR, what sort of licensing does IP IVR follow under? I see Standard, Premium, and Enhanced for UCCX. This is confusing since I'm trying to get to the bottom of my issue which is to see if IP IVR 6.0.1 with the HA option is supported when being used with IPCC Enterprise 7(UCCE).<br>
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</div></div></blockquote></div><br><br clear="all"><br>-- <br>Matthew Saskin<br><a href="mailto:msaskin@gmail.com">msaskin@gmail.com</a><br>203-253-9571<br>