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<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'>Might also want to stay away from DSPWare
4.4.21 and 4.4.29. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'>Duplicate DTMF events are produced when
encountering defect ID CSCso87127, which I’ve seen mainly when using the
DSPWares mentioned above.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'>Just a heads up… But this may not
apply to you depending on the call flow and equipment you’re running.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'>- Dan<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Scott Voll<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, June 15, 2009 2:26
PM<br>
<b><span style='font-weight:bold'>To:</span></b> Truelove_John<br>
<b><span style='font-weight:bold'>Cc:</span></b> <st1:PersonName w:st="on">cisco-voip@puck.nether.net</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] DTMF
Tone problem?</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Other way around.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>the bug when using the hand set would send dual touch tones. by
using the speaker phone is worked around the issue.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>but John is correct. I think it was right around the 8.3 and 8.4
firmware and if I remember correctly it was 79x1 and better. (like all
the java phones)<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Just my two cents.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Scott<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Mon, Jun 15, 2009 at 10:41 AM, Truelove_John <<a
href="mailto:JTruelove@aetinc.com">JTruelove@aetinc.com</a>> wrote:<o:p></o:p></span></font></p>
<div bgcolor=white link=blue vlink=purple>
<div>
<p><font size=2 color="#1f497d" face="Times New Roman"><span style='font-size:
11.0pt;color:#1F497D'>We had similar problem, was due to firmware on
phones. We had 7945/65/75 running (I think) version 8.4.3 or 1 earlier.</span></font><o:p></o:p></p>
<p><font size=2 color="#1f497d" face="Times New Roman"><span style='font-size:
11.0pt;color:#1F497D'>Upgrade phones to newer firmware, problem fixed.</span></font><o:p></o:p></p>
<p><font size=2 color="#1f497d" face="Times New Roman"><span style='font-size:
11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p><font size=2 color="#1f497d" face="Times New Roman"><span style='font-size:
11.0pt;color:#1F497D'>When users used the speaker phone to press keys for
automated system, it would not work or generated wrong DTMF tones.</span></font><o:p></o:p></p>
<p><font size=2 color="#1f497d" face="Times New Roman"><span style='font-size:
11.0pt;color:#1F497D'>If they used the handset, it worked fine.</span></font><o:p></o:p></p>
<p><font size=2 color="#1f497d" face="Times New Roman"><span style='font-size:
11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p><font size=2 color="#1f497d" face="Times New Roman"><span style='font-size:
11.0pt;color:#1F497D'>May not be the same problem your experiencing but HTH.</span></font><o:p></o:p></p>
<p><font size=2 color="#1f497d" face="Times New Roman"><span style='font-size:
11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p><font size=2 color="#1f497d" face="Times New Roman"><span style='font-size:
11.0pt;color:#1F497D'>John</span></font><o:p></o:p></p>
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<p><font size=2 color="#1f497d" face="Times New Roman"><span style='font-size:
11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
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<p><b><font size=2 face="Times New Roman"><span style='font-size:10.0pt;
font-weight:bold'>From:</span></font></b><font size=2><span style='font-size:
10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Lisa Notarianni<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, June 15, 2009 1:29
PM<br>
<b><span style='font-weight:bold'>Cc:</span></b> <a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] DTMF Tone
problem?</span></font><o:p></o:p></p>
</div>
</div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>I have
had a few problem calls today regarding callers not being able to choose
options from menus when they are calling out. The tones are not being
recognized. The problems are intermittent. Anyone familiar with
this problem?<br>
<br>
Thank you,<br>
<br>
Lisa<o:p></o:p></span></font></p>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>-- <br>
<img border=0 width=250 height=100 id="_x0000_i1025"
src="cid:image001.gif@01C9EDC6.C896E6D0"><o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
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