Can you provide a sample of the AC logs? It may be easy enough to write up a quick parser for it.<br><br><div class="gmail_quote">On Tue, Jun 16, 2009 at 8:32 AM, Bennie Grant <span dir="ltr"><<a href="mailto:Bennie.Grant@mettoni.com">Bennie.Grant@mettoni.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">As Ryan says, there's no native reporting in the old AC. The<br>
CUBAC/CUDAC/CUEAC also don't offer a reporting module today, however Arc<br>
Enterprise has an "Arc Supervisor" add-on module, that provides most of<br>
the reporting that a customer requires. Drop me a line if you need more<br>
info (btw, we're now federated on OCS too, so you can ping me on there<br>
if its easier)<br>
<br>
Cheers<br>
<br>
Bennie Grant<br>
VP - Operations<br>
Arc Solutions (International) Inc<br>
Part of the Mettoni group | <a href="http://www.mettoni.com" target="_blank">www.mettoni.com</a><br>
<div><div></div><div class="h5"><br>
<br>
-----Original Message-----<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><br>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Ryan Ratliff<br>
Sent: Tuesday, June 16, 2009 10:55 AM<br>
To: Matt Slaga (US)<br>
Cc: 'cisco-voip'<br>
Subject: Re: [cisco-voip] Reporting for Attendant Console<br>
<br>
Not without setting up your own scripts to parse the ACServer logs, etc.<br>
<br>
That said this type of reporting may well be in the ARC AC products<br>
(CUBAC, etc).<br>
<br>
-Ryan<br>
<br>
On Jun 16, 2009, at 10:04 AM, Matt Slaga (US) wrote:<br>
<br>
Searching the archives, I was looking for an answer to this but none<br>
existed that I could find:<br>
<br>
<br>
<br>
Anyone know, if possible, how to draw some decent reports from<br>
Attendant Console like:<br>
- time to answer a call<br>
- calls not answered<br>
- calls answered<br>
and so on.....<br>
<br>
<br>
<br>
Thanks!<br>
<br>
<br>
<br>
Matt Slaga<br>
<br>
<br>
<br>
<br>
<br>
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